KHALAS.AE — CUSTOMER TERMS OF USE
Last updated: 9 September 2026
Owner/Operator: Khalas Technology FZ-LLC ("Khalas.ae", "we", "us", "our").
These Terms govern your access to and use of the Khalas.ae website, mobile applications, and related services (collectively, the "Platform") as a customer.
1) Acceptance and Eligibility
1.1 Acceptance. These Terms constitute a legally binding agreement between you and Khalas. You must affirmatively accept these Terms by clicking the designated acceptance button or checkbox presented to you at the time of registration or, where re-acceptance is required, before continued use. Your acceptance is recorded electronically together with a timestamp and, where available, your device identifier. If you do not accept these Terms, you may not register or use the Platform. Before accepting, we draw your specific attention to: (a) the limitation of Khalas's liability to AED 300 in aggregate (Section 15.4); (b) the exclusive jurisdiction of the courts of Ras al Khaimah (Section 20.2); and (c) the fact that Khalas.ae is not a party to any service contract between you and any Service Provider and accepts no liability for the quality, safety, performance, or outcome of any services (Section 3).
1.2 You represent that you are at least 18 years old and have full legal capacity to enter into binding legal obligations. If you are below 18 years of age, you may only use the Platform under the supervision of a parent or legal guardian who accepts these Terms on your behalf and assumes full responsibility for your use.
1.3 If you use the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" includes that entity.
1.4 Sole operator. The Platform is operated solely by Khalas Technology FZ-LLC. Khalas.ae is not affiliated with, endorsed by, sponsored by, partnered with, or acting on behalf of any Service Provider or any other third party. You must not represent otherwise in any communications.
2) Definitions
- Business Day: any day other than a Friday, Saturday, or official UAE public holiday, during normal business hours (9:00 a.m. to 5:00 p.m. Gulf Standard Time).
- Customer: a user who submits a Service Request through the Platform.
- Service Provider: a user who responds to Service Requests and provides services directly to Customers.
- Service Request: a request posted by a Customer describing required services.
- Offer: a response submitted by a Service Provider to a Service Request (including price, scope, timing, and any terms proposed by the Service Provider).
- Service Contract: any agreement formed between a Customer and a Service Provider (whether in-app, via WhatsApp, phone, email, or otherwise), regardless of how or where it is formed or documented.
- Provider Content: any content, profile, photograph, description, rating, review, badge, credential, price, or other material submitted to or displayed on the Platform by a Service Provider.
- Force Majeure Event: any event or circumstance beyond a party's reasonable control that prevents or delays that party's performance of its obligations, including: acts of God; flood, storm, earthquake, epidemic, or pandemic; war, invasion, act of foreign enemy, or terrorism; acts or regulations of any governmental or regulatory authority; fire or explosion; failure of third-party telecommunications, internet infrastructure, or hosting services not caused by the affected party's act or omission.
3) Platform Role — Neutral Technology Platform; No Agency; Not a Contract Party
3.1 Platform-only role. Khalas.ae operates a neutral technology platform that enables Customers to publish Service Requests and enables Service Providers to submit Offers. Khalas.ae is not affiliated with, endorsed by, or acting on behalf of any Service Provider or third party.
3.2 Not a party to Service Contracts. Khalas.ae is not a party to, and shall not be deemed a party to, any Service Contract or any agreement, arrangement, engagement, transaction, or understanding between you and any Service Provider. The Service Contract is formed exclusively between you and the Service Provider. Khalas.ae has no obligations, rights, or liabilities under or in connection with any Service Contract.
3.3 No agency or relationship. Khalas.ae does not act as an agent, broker, employer, contractor, partner, joint venture, representative, trustee, fiduciary, guarantor, surety, or intermediary of any user, including any Service Provider.
3.4 No control; no intervention. We do not control how any Service Provider performs services, their personnel, tools, timing, pricing, scope, quality, safety standards, negotiations, or outcomes. We do not intervene in dealings between you and any Service Provider. You are solely responsible for your own assessment of, selection of, and engagement with any Service Provider.
3.5 No vetting guarantee. Khalas.ae does not assess or verify the quality, safety, competence, legal compliance, licensing status, insurance status, creditworthiness, identity, suitability, or fitness for purpose of any Service Provider or any Offer. Any verification steps taken by Khalas.ae are for Platform risk-management purposes only and do not constitute approval, certification, endorsement, or guarantee of any Service Provider or their services.
3.6 Independent decision and risk. You enter into any agreement, arrangement, or engagement with a Service Provider solely at your own discretion, solely at your own risk, and on your own independent assessment of the Service Provider's suitability, qualifications, and terms.
3.7 Content and Service Request discretion. Khalas.ae may, at any time and in its sole discretion, create, categorise, moderate, modify, limit distribution of, decline to publish, suspend, or remove any Service Request, Offer, profile, category, content, or feature, in whole or in part, without obligation to provide reasons and without liability to any Customer.
3.8 Khalas.ae trust-and-safety actions.
(a) Without becoming a party to any Service Contract and without assuming responsibility for the underlying services, Khalas.ae may, at any time and in its sole discretion, communicate with any Service Provider or other user, request information or evidence, obtain statements or documents, investigate complaints or disputes, issue warnings, seek clarifications, place caution notices or labels on content or profiles, freeze or suppress listings, restrict functionality, or remove content or accounts where Khalas.ae considers it necessary or desirable for trust and safety, fraud prevention, legal compliance, complaint handling, platform integrity, risk management, or protection of its legal or commercial interests.
(b) You irrevocably acknowledge that such actions do not make Khalas.ae a supplier, guarantor, certifier, or other responsible party in respect of any Service Provider's services or any Service Contract, and do not create any obligation on Khalas.ae to take or continue any particular action.
4) No Promise of Results, Service Quality, Provider Availability, or Platform Continuity
4.1 No guarantee. You acknowledge and agree that Khalas.ae does not guarantee:
- (a) the availability of Service Providers for your Service Request;
- (b) the quality, safety, timeliness, legality, fitness for purpose, or outcome of any services performed by any Service Provider;
- (c) that any Offer is accurate, complete, lawful, or suitable for your needs;
- (d) that any Service Provider holds all required licences, permits, qualifications, or insurance;
- (e) that any Service Provider will honour an Offer, attend as scheduled, perform competently, or comply with law;
- (f) any particular ranking, selection, matching, or response rate;
- (g) Platform continuity, uptime, availability, uninterrupted access, error-free operation, or that the Platform will remain in its current form.
4.2 No expectations created. Registration or use of the Platform does not create any entitlement, expectation, or right to receive services, obtain any outcome, or receive any economic benefit of any kind.
4.3 Illustrations only. Any estimates, examples, category descriptions, pricing ranges, or promotional materials are illustrative only and do not constitute commitments, warranties, or representations by Khalas.ae.
4.4 Platform discretion. Khalas.ae may, at any time and in its sole discretion, modify, suspend, limit, discontinue, or terminate the Platform (or any part, feature, or functionality of it), temporarily or permanently, with or without notice, and without liability to you. You acknowledge that the Platform may evolve, change, or be withdrawn, and that continued availability is not guaranteed.
5) Account, Accuracy, and Security
5.1 You must provide accurate, current, and complete information when creating and maintaining your account, and keep all information updated promptly.
5.2 You are responsible for all activity conducted under your account, whether or not authorised by you, and for maintaining the confidentiality of your login credentials.
5.3 You must notify us immediately upon becoming aware of any unauthorised use of your account or any actual or suspected security breach.
5.4 Khalas.ae is not liable for any loss, damage, or consequence arising from your failure to maintain account security or from unauthorised use of your account where such use resulted from your failure to take reasonable precautions.
6) Customer Responsibilities and Conduct
You agree that you will:
6.1 Comply with law at all times. Use the Platform and engage with Service Providers only for lawful purposes and in compliance with all applicable UAE laws and regulations, including consumer protection, health and safety, privacy, and any sector-specific rules applicable to your project or requirements.
6.2 Accurate Service Requests. Ensure that every Service Request you submit is accurate, complete, honest, and not misleading. Your Service Request must describe your genuine requirements in sufficient detail to enable Service Providers to submit informed Offers. You must not submit Service Requests that are speculative, fictitious, duplicative, intended to harvest pricing information without genuine intent to engage, or designed to manipulate the Platform.
You acknowledge that the accuracy, completeness, and sufficiency of your Service Request directly determines the accuracy of any Offer submitted in response to it. You are solely responsible for providing a Service Request that accurately describes the nature, scope, location, dimensions, quantities, existing conditions, access requirements, and any other material particulars relevant to the services you require. Any inaccuracy, omission, ambiguity, or understatement in your Service Request — whether deliberate or otherwise — may result in a material variation to the Offer following verification by the Service Provider, for which Khalas.ae accepts no liability whatsoever and for which the Service Provider shall not be held responsible to the extent that such variation is attributable to the insufficiency of your Service Request.
6.3 Professional conduct. Engage with all Service Providers professionally, in good faith, and with respectful communications. You must not engage in harassment, intimidation, discrimination, threats, abusive behaviour, or any unlawful conduct in your communications with Service Providers or with Khalas.ae.
6.4 Informed engagement. You are solely responsible for reviewing and evaluating each Offer, conducting your own due diligence on the Service Provider (including verifying their licences, qualifications, insurance, and references where relevant), and for negotiating, documenting, and agreeing the terms of any Service Contract directly with the Service Provider.
6.5 Safe and lawful access. You must ensure that any Service Provider attending your premises to perform services has safe and lawful access to the relevant location, that all required permits, approvals, or access consents are in place, and that the working environment complies with applicable health, safety, and municipal requirements. You are solely responsible for the safety of your premises and for any hazards, restrictions, or conditions that may affect the Service Provider's ability to perform services.
6.6 Payment obligations. You are solely responsible for paying the Service Provider the amounts agreed under your Service Contract, on the terms agreed, and in accordance with all applicable law. Khalas.ae has no obligation to collect, guarantee, or enforce payment on behalf of any Service Provider, and no payment obligation of yours to a Service Provider shall be treated as an obligation owed to or through Khalas.ae.
6.7 Customer data and communications. You must not use the Platform to collect, scrape, harvest, or misuse the personal data or contact information of Service Providers beyond what is reasonably necessary for the purpose of engaging services through the Platform. You must comply with all applicable data protection and privacy laws in connection with your use of the Platform and your handling of any information received about Service Providers.
6.8 Disputes with Service Providers. You must engage in good faith with any Service Provider to resolve disputes arising from a Service Contract directly and promptly. Khalas.ae may provide a communication channel but assumes no responsibility for dispute resolution and is not an arbitrator, mediator, adjudicator, or complaints authority in respect of any dispute between you and a Service Provider.
6.9 No misuse for commercial purposes. You must not use the Platform or any Service Provider's contact details, pricing, or commercial information obtained through the Platform for any purpose other than engaging that Service Provider for services. You must not use the Platform to conduct competitor research, systematic price benchmarking, or any commercial intelligence-gathering activity inconsistent with these Terms.
6.10 Ongoing representations. You represent, warrant, and undertake to Khalas.ae, on a continuing basis throughout your registration and use of the Platform, that:
- (a) all information, communications, documents, and content provided by you on or through the Platform are and shall remain true, accurate, complete, current, and not false, deceptive, or misleading in any respect;
- (b) you have the legal authority, capacity, and right to submit each Service Request and to enter into any Service Contract arising from it;
- (c) your use of the Platform and your engagement with Service Providers complies at all times with all applicable laws, including those relating to consumer protection, privacy, health and safety, anti-money laundering, sanctions, and anti-bribery;
- (d) you are not subject to any applicable sanctions, and you are not using the Platform for any purpose that would constitute money laundering, terrorist financing, or any other activity prohibited under UAE law, including Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and its implementing regulations;
- (e) you shall promptly notify Khalas.ae if any of the representations in this Section 6.10 become, or are reasonably likely to become, inaccurate in any material respect.
6.11 Arabic-language materials. You acknowledge that you are solely responsible for ensuring that any contract, notice, or document you require in connection with services to be performed at your premises or otherwise complies with all applicable Arabic-language requirements under UAE law. Khalas.ae does not undertake to provide, translate, or verify the legal sufficiency of any materials exchanged between you and a Service Provider.
7) Prohibited Conduct
You must not:
- 7.1 submit false, deceptive, or misleading Service Requests, reviews, ratings, or other information;
- 7.2 manipulate the Platform (including through fake accounts, bots, automated tools, scraping, reverse engineering, or interfering with Platform security or integrity);
- 7.3 use the Platform to request services that are illegal, that require licences or approvals you do not hold, or that would require a Service Provider to act unlawfully;
- 7.4 use the Platform to send unsolicited marketing, bulk messages, or spam to Service Providers;
- 7.5 infringe any intellectual property, privacy, data protection, or other rights of any Service Provider, Khalas.ae, or third party;
- 7.6 post content that is defamatory, obscene, hateful, threatening, discriminatory, or otherwise unlawful;
- 7.7 use the contact details or information of any Service Provider obtained through the Platform to solicit, engage, or contract with that Service Provider outside the Platform in a manner that circumvents Platform rules or these Terms;
- 7.8 offer, give, request, receive, promise, or accept any bribe, kickback, or improper advantage in connection with any Service Contract or in connection with the Platform;
- 7.9 engage in any conduct that could expose Khalas.ae to legal, regulatory, reputational, or financial risk, or that interferes with Khalas.ae's ability to operate the Platform.
- 7.10 No circumvention. You must not, directly or indirectly, encourage, facilitate, or participate in any arrangement by which a Service Provider bypasses the Platform in order to avoid paying Platform fees owed to Khalas.ae, or in any arrangement that is contrary to these Terms or the Service Provider's obligations to Khalas.ae. You must not solicit or accept any offer from a Service Provider to conduct business off-Platform for the purpose of fee avoidance.
- 7.11 Reviews and ratings integrity. You must not post, submit, procure, incentivise, or arrange any review, rating, testimonial, or endorsement that is false, misleading, not based on a genuine service transaction, or otherwise intended to manipulate trust signals on or off the Platform. Khalas.ae may remove suspected manipulated reviews or ratings and may take enforcement action under Section 13.
7A) User Content and Community Standards
By using the Khalas.ae platform, you agree to the following community standards. All content you submit through the platform, including service requests, communications, reviews, and ratings, is subject to these standards.
7A.1 Prohibited Content
By using the Khalas.ae platform, you agree that you will not submit, post, transmit, or otherwise make available any content that:
- is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
- constitutes or encourages conduct that would constitute a criminal offence or give rise to civil liability;
- infringes the intellectual property, privacy, or other rights of any third party;
- contains unsolicited commercial communications, spam, or misleading information;
- impersonates any person or entity or misrepresents your affiliation with any person or entity;
- contains viruses, malware, or any other harmful code.
Khalas.ae has a zero tolerance policy for objectionable content and abusive behaviour. Violation of these standards may result in immediate content removal and permanent account termination without notice.
7A.2 Content Moderation
Khalas.ae reserves the right, but does not assume the obligation, to monitor, review, remove, or disable access to any user-generated content at its sole discretion and without notice. You acknowledge that Khalas.ae uses automated and manual moderation tools to filter objectionable content.
7A.3 Flagging and Reporting
You may flag content or report abusive users directly through the platform using the reporting mechanism available on each service request, offer, and user profile. Khalas.ae will review all reports and will act on confirmed objectionable content reports within 24 hours of receipt, including by removing the content and, where appropriate, suspending or terminating the account responsible.
7A.4 Blocking
You may block any other user through their profile page. Blocking a user will immediately remove their content from your view and prevent further contact between you. Blocking also generates an automatic notification to Khalas.ae for review.
7A.5 Your Responsibility
You are solely responsible for any content you submit through the platform. Khalas.ae is a neutral technology platform and does not assume editorial responsibility for user-generated content. However, Khalas.ae reserves the right to act on content that violates these standards.
8) Verification, Badges, Rankings, and Service Provider Information
8.1 We may (but are not obliged to) conduct checks or verification of Service Providers (including ID, trade licence, business documents, or references).
8.2 No recommendation, endorsement, or certification. Khalas.ae does not recommend, rank, endorse, certify, verify, guarantee, approve, insure, vouch for, or take responsibility for any Service Provider, Customer, service, Offer, price, capability, quality level, legal compliance, or suitability for any purpose.
Any check, badge, label, verification status, response metric, review integration, ranking, featured placement, highlight, trust signal, or other marker displayed on or through the Platform is discretionary, may be automated or manual, may be based on incomplete, outdated, self-reported, third-party, or limited information, may be modified, withdrawn, suspended, or removed at any time, and is provided solely for informational convenience only.
No person may rely on any such display as a representation, warranty, assurance, endorsement, certification, or guarantee by Khalas.ae.
8.3 Informational only; "as is." Without limiting Section 8.2, any verification status, badge, rating, review integration (including Google, Trustpilot, or other sources), or other trust signal is provided "as is" and does not constitute approval, certification, endorsement, or guarantee by Khalas.ae.
8.4 Your own due diligence. Notwithstanding any information displayed on the Platform, you remain solely responsible for conducting your own independent due diligence on any Service Provider before engaging them, including independently verifying their trade licence, professional qualifications, insurance, references, and any other credentials relevant to your specific project or requirements. Reliance on Platform-displayed information without independent verification is entirely at your own risk.
8.5 Review dispute mechanism. If you believe that a review or rating displayed on the Platform in respect of your Customer profile contains false, defamatory, or unlawful content, you may submit a written dispute to [email protected] identifying the specific review, the grounds for dispute, and any supporting evidence. Khalas.ae will review the submission and may, in its sole discretion, remove, edit, or maintain the review. Khalas.ae acts as a neutral host of user-generated content and, to the maximum extent permitted by applicable UAE law, does not accept liability for content submitted by Service Providers. Nothing in this Section requires Khalas.ae to take any particular action or creates any obligation on Khalas.ae to resolve disputes between you and any Service Provider.
9) Intellectual Property
9.1 Licence to Khalas.ae. You grant Khalas.ae an irrevocable, worldwide, royalty-free, perpetual, sublicensable, and transferable licence to host, store, reproduce, display, distribute, adapt, translate, create derivative works from, and otherwise use any content you submit to or through the Platform ("Customer Content") to the extent necessary to: (a) operate, market, improve, and develop the Platform and Khalas.ae's products and services; (b) comply with applicable law; and (c) fulfil Khalas.ae's obligations to you and to Service Providers.
9.2 Moral rights waiver. To the maximum extent permitted by UAE law, you irrevocably waive any moral rights (including rights of integrity and attribution) in Customer Content in favour of Khalas.ae.
9.3 Ownership of Platform data. You acknowledge that all aggregated, anonymised, compiled, or derived data generated through or by the Platform (including search and demand data, category analytics, pricing data, review data, and metadata) is the exclusive property of Khalas.ae, regardless of whether it is derived in whole or in part from Customer Content or your use of the Platform. Nothing in these Terms grants you any right, title, or interest in such data.
9.4 Your representations. You represent and warrant that you own or have all necessary rights to Customer Content, that Customer Content does not infringe any third-party intellectual property, privacy, data protection, or other rights, and that your grant of the licence in Section 9.1 does not breach any obligation owed by you to any third party.
9.5 Post-termination. The licence granted in Section 9.1 shall survive termination of these Terms for content that has been published on the Platform, except that Khalas.ae may (but is not obliged to) delete Customer Content within a reasonable time following termination of your account.
9.6 Khalas.ae intellectual property and brand use restrictions.
(a) Except to the limited extent expressly authorised by Khalas.ae in writing, you acquire no right, title, licence, or interest in or to the Platform, the Khalas.ae name, logo, trade marks, service marks, badges, icons, labels, screenshots, interface elements, marketing assets, content, or other branding or intellectual property of Khalas.ae.
(b) You must not, without Khalas.ae's prior written consent, use, reproduce, display, distribute, refer to, or exploit any Khalas.ae branding or Platform imagery in any advertisement, social media post, customer communication, website, or any material in any way that suggests affiliation, endorsement, recommendation, certification, partnership, sponsorship, or official status.
(c) Any permission granted by Khalas.ae may be revoked at any time in Khalas.ae's sole discretion, and you must immediately cease the relevant use upon request.
10) Fees, Payments, and Payment Processing
10.1 Free for Customers. The Platform is currently free for Customers. There is no charge, subscription, or membership fee for creating an account, posting a Service Request, viewing or comparing Offers, or selecting a Service Provider. You pay only the Service Provider you choose, directly, for the services themselves, and Khalas.ae does not add any charge, margin, or commission on top of the amount agreed between you and the Service Provider. Khalas.ae reserves the right to introduce optional paid features in the future (for example, features giving a Service Request greater visibility or priority), and to introduce fees for Customer-facing features generally. Any such fees will be disclosed to you in advance at the time of introduction, will be optional unless expressly stated otherwise, and your use of the relevant paid feature will constitute acceptance of those fees, subject to Section 19. The core Platform will remain free to use except to the extent Khalas.ae expressly introduces a fee for a specific feature in accordance with these Terms.
10.2 Payments to Service Providers. Any payment for services may be made directly between you and the relevant Service Provider, or through payment functionality made available through the Platform where Khalas.ae has expressly introduced such a feature. Unless Khalas.ae expressly states otherwise in writing for a specific feature, Khalas.ae is not a payment intermediary, escrow agent, trustee, fiduciary, or holder of client money in connection with any payment between you and a Service Provider.
10.3 Payment processing features. Where Khalas.ae makes payment processing functionality available through the Platform (whether directly or through third-party payment service providers), the following applies:
- (a) Pre-authorisations and fraud checks. You authorise Khalas.ae and its payment partners to conduct payment pre-authorisations, limit checks, identity verification steps, and fraud-prevention measures in connection with any payment transaction initiated through the Platform. Such measures do not constitute a guarantee of transaction completion or service performance.
- (b) Stored and tokenised credentials. Where permitted by applicable law and with your consent at the time of use, payment credentials (including card details) may be tokenised and stored securely by Khalas.ae's payment partners for the purpose of facilitating future transactions. You may withdraw this consent at any time by updating your account settings or contacting [email protected]. Khalas.ae does not store raw card data and is not liable for the acts or omissions of third-party payment service providers in connection with stored credentials.
- (c) Chargebacks and payment disputes. In the event of a chargeback, payment dispute, or fraud investigation initiated by you, your bank, or a payment provider, you authorise Khalas.ae to disclose relevant Platform records, transaction data, communications, and other information to the relevant payment provider, card scheme, bank, or authority for the purpose of resolving the dispute. Khalas.ae may restrict or suspend your account pending resolution of any chargeback or payment dispute where it reasonably considers this necessary to protect Platform integrity or its own interests.
- (d) No guarantee of payment outcomes. Khalas.ae does not guarantee the timing, completion, reversal, or success of any payment transaction processed through the Platform. Technical failures, payment provider decisions, and bank-side actions are outside Khalas.ae's control and Khalas.ae accepts no liability in respect of them.
- (e) Non-refundability of Customer fees. Any Customer-facing fee charged by Khalas.ae for Platform features is non-refundable unless Khalas.ae expressly states otherwise in writing at the time of the relevant transaction.
10.4 Payments remain between users where no Platform processing is used. Where a Service Contract is agreed and payment is made outside of any Khalas.ae payment feature (including directly by cash, bank transfer, or third-party apps), all payment obligations, refund obligations, and dispute resolution in respect of that payment are strictly between you and the Service Provider. Khalas.ae has no obligation to collect, guarantee, enforce, or participate in any such payment arrangement.
10.5 No collection obligation. Khalas.ae has no obligation to recover amounts owed to you by any Service Provider, to participate in chargeback or payment dispute processes relating to Service Provider fees owed to you, or to enforce any Service Contract on your behalf. All such matters remain strictly between you and the Service Provider unless Khalas.ae has expressly assumed a specific payment-processing role for the relevant transaction.
10.6 Future payment feature changes. Khalas.ae may introduce, modify, replace, or discontinue any payment feature, payment partner, pricing logic, or payment-related functionality on a prospective basis, subject to Section 19. Continued use of the Platform after such changes take effect constitutes acceptance, to the extent permitted by law.
11) Service Contracts — Your Relationship with Service Providers
11.1 Khalas.ae is not a party. Every Service Contract is formed exclusively between you and the relevant Service Provider. Khalas.ae is not a party to, and assumes no obligations, liabilities, or rights under, any Service Contract, regardless of how that contract is formed, documented, or communicated (including in-app, via WhatsApp, phone, email, or otherwise).
11.2 Your responsibility to contract properly. You are solely responsible for ensuring that any Service Contract is properly documented, clearly scoped, priced, and signed or otherwise recorded before services commence. Khalas.ae strongly recommends that you obtain a written Offer or quotation from the Service Provider and agree the scope, price, timeline, and payment terms in writing before authorising any work to commence. Khalas.ae accepts no liability for any dispute, loss, or damage arising from an inadequately documented or disputed Service Contract.
11.3 Off-Platform arrangements. Service Contracts and their terms (including price, scope, timing, warranties, and dispute resolution) may be negotiated and concluded off-Platform (including via WhatsApp, phone, or email). Khalas.ae is not responsible for any communication, representation, commitment, or agreement made off-Platform and has no visibility into, control over, or liability for such arrangements.
11.4 No guarantee of performance. Khalas.ae does not guarantee that any Service Provider will perform their obligations under a Service Contract, attend as scheduled, complete work to any particular standard, or comply with any warranty or commitment made in their Offer. All such risks lie exclusively with you and the Service Provider as the contracting parties.
11.5 Bookings and Scheduled Services. If Khalas.ae introduces any feature allowing Customers to request, schedule, or book services for a specified date or time ("Booking"):
- (a) your submission of a Booking request does not constitute a Service Contract — a Service Contract is formed only upon the Service Provider's acceptance of the Booking;
- (b) Khalas.ae is not responsible for any Booking cancellation, rescheduling, non-attendance, non performance, or any resulting loss, damage, cost, or dispute between you and the Service Provider;
- (c) you acknowledge that any Booking accepted by a Service Provider is an arrangement between you and that Service Provider, and Khalas.ae assumes no liability in respect of it.
11.6 Indicative Offers; verification and clarification. You acknowledge and agree that any Offer submitted by a Service Provider in response to your Service Request is based solely on the information and descriptions you have provided and is therefore indicative only. It does not constitute a fixed, binding, or guaranteed price or scope of work. Depending on the nature of the services requested, a Service Provider may need to conduct a physical site visit, take independent measurements, assess existing conditions, obtain further information from you, request additional documentation, or otherwise verify the full scope of work before a final, binding price and scope can be confirmed. The final agreed price and scope of work shall be as documented between you and the Service Provider following any such verification or clarification process. Khalas.ae accepts no liability for any difference between an indicative Offer and the final agreed price or scope.
11.7 No contractual offer; preliminary commercial communication only. You acknowledge and agree that any Offer submitted by a Service Provider through the Platform, and any response, acknowledgement, or selection made by you in respect of such Offer through the Platform, does not constitute a legally binding offer, acceptance, or contract under Federal Law No. 5 of 1985 (UAE Civil Code) or any other applicable law. Platform Offers are preliminary commercial communications only, intended solely to initiate contact and discussion between you and the relevant Service Provider. No binding Service Contract is formed unless and until both you and the Service Provider have expressly agreed, in writing, the final scope of work, price, timeline, and terms following any necessary verification, site inspection, or clarification process. For the avoidance of doubt, a Platform Offer does not constitute an invitation to treat, a firm quotation, or any other communication capable of being converted into a binding contract by acceptance alone.
12) Consumer Protection — Your Rights Against Service Providers
12.1 Your statutory rights. Nothing in these Terms affects or limits your statutory rights as a consumer under Federal Decree-Law No. 14 of 2023 on Consumer Protection ("CPL") and its implementing regulations against the relevant Service Provider, who is the supplier of services for all CPL purposes.
12.2 Khalas.ae is not the supplier. Khalas.ae is not a supplier, trader, or intermediary for the purposes of the CPL. Your CPL rights — including rights relating to service quality, price transparency, warranty, defects, remedies, and complaint handling — are rights that you hold against the Service Provider, not against Khalas.ae.
12.3 Provider obligations. Each Service Provider has contractually committed to Khalas.ae to comply in full with their CPL obligations as a supplier, including obligations relating to price disclosure, service quality, distance contracts, withdrawal rights, and complaint handling. Breach of those obligations is a matter between you and the Service Provider. Khalas.ae may, in its sole discretion and without obligation, take enforcement action under these Terms or under the Service Provider Terms in response to reported CPL violations, but does not assume any CPL liability by doing so.
12.4 Complaint escalation. If you are unable to resolve a complaint with a Service Provider directly, you may, independently of these Terms, escalate your complaint to the Ministry of Economy's Consumer Protection Department or other competent UAE authority. Khalas.ae will cooperate with any lawful request from a competent authority in connection with a consumer complaint.
13) Suspension, Removal, and Termination
13.1 We may suspend or terminate your account, remove content, or restrict access at any time, with or without notice, and without liability to you, if we reasonably believe you have breached these Terms, violated applicable law, posed a risk to other users, failed to cooperate with Khalas.ae, or could otherwise expose Khalas.ae to liability or reputational harm. Khalas.ae has no obligation to provide reasons for any suspension, restriction, or termination decision.
13.2 You may stop using the Platform and close your account at any time by notifying us at [email protected]. Termination does not affect any Service Contract already formed between you and a Service Provider, and does not affect any accrued obligations or liabilities.
13.3 Proportionate restrictions. Without limiting Section 13.1, Khalas.ae may, at any time and in its discretion, apply proportionate risk controls to your account, including: (a) limiting your ability to submit Service Requests; (b) restricting your access to certain categories or features; (c) placing your account under review; or (d) requiring additional verification steps, where Khalas.ae reasonably considers such controls necessary to protect Service Providers, Platform integrity, trust and safety, or legal compliance.
13.4 Conduct signals. Khalas.ae may consider (among other factors) repeated complaints from Service Providers, suspected fraud, review manipulation, misleading Service Requests, non-payment disputes, abusive communications, or other conduct inconsistent with these Terms when applying measures under Sections 13.1 or 13.3.
13.5 Account status, engagement history, and Service Provider visibility. To maintain fairness and reliability for Service Providers, Khalas.ae may monitor Customer engagement patterns, including repeated unused, cancelled, expired, or uncompleted Service Requests, non-responsiveness to Offers, or other conduct indicating low engagement. Where such a pattern is identified, Khalas.ae may, in its discretion: (a) temporarily pause your ability to post new Service Requests; and (b) display an indicator of your account status, responsiveness, or engagement history to Service Providers, so that they may take it into account when deciding whether to respond to your Service Requests. You acknowledge and agree that such status indicators and engagement information may be shared with Service Providers for these purposes. Any pause applied under this Section is not necessarily permanent, and you may contact Khalas.ae support for assistance. Nothing in this Section obliges Khalas.ae to restore, expedite, or reinstate any account or functionality.
14) Disclaimers
14.1 The Platform is provided "as is" and "as available."
14.2 To the maximum extent permitted by applicable law, Khalas.ae disclaims all warranties and conditions, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted or error-free operation.
14.3 No Service Provider representations. Khalas.ae gives no representations or warranties whatsoever regarding any Service Provider, including their identity, qualifications, licensing status, insurance, conduct, creditworthiness, ability or willingness to perform, competence, safety record, suitability for any purpose, or compliance with law.
14.4 We do not warrant that any Offer is genuine, accurate, complete, lawful, competitive, or suitable for your requirements, or that any Service Provider will attend, perform competently, comply with law, or fulfil any commitment made in an Offer or Service Contract.
14.5 No reliance on Platform content. You acknowledge that you act entirely at your own risk in reviewing, responding to, or relying on any Offer, Service Provider profile, badge, rating, review, or other Platform content. Khalas.ae shall have no liability for any decision, cost, expense, loss, or damage you incur arising from your reliance on any information displayed on the Platform.
14.6 Third-party content. The Platform may display content sourced from third parties (including review aggregators, mapping services, or external databases). Khalas.ae makes no representations as to the accuracy, completeness, or currency of any such third-party content and accepts no liability in respect of it.
15) Limitation of Liability
15.1 Indirect damages waiver. To the maximum extent permitted by applicable law, Khalas.ae shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, contracts, opportunity, goodwill, reputation, data, or anticipated savings, arising out of or in connection with the Platform or these Terms, whether in contract, tort, strict liability, statute, or otherwise, even if advised of the possibility of such losses.
15.2 No liability except gross negligence or wilful misconduct. To the maximum extent permitted by applicable law, you agree that Khalas.ae shall have no liability to you arising out of or in connection with the Platform or these Terms except to the extent that such liability is finally determined by a competent court to have been caused directly by Khalas.ae's gross negligence or wilful misconduct.
15.3 Specific exclusions. Without limiting Sections 15.1 and 15.2, Khalas.ae shall not be liable for:
- (a) the acts, omissions, conduct, communications, representations, negligence, default, fraud, or services of any Service Provider or other user;
- (b) any Service Contract, negotiation, performance, non-performance, defective performance, cancellation, abandonment, or dispute;
- (c) any personal injury, death, property damage, theft, loss, delay, defective workmanship, unsafe conditions, or any outcome relating to services performed by a Service Provider;
- (d) any financial loss, non-payment, or contractual breach by a Service Provider;
- (e) any off-Platform communications or arrangements (including via WhatsApp, phone, or email);
- (f) any third-party services, products, or systems (including hosting providers, app stores, telecom operators, payment service providers, review platforms, or links);
- (g) any inaccurate, incomplete, outdated, or misleading information in any Service Provider profile, Offer, badge, rating, review, or other user-generated content;
- (h) any decision made by you to engage a particular Service Provider, or any outcome of that engagement.
15.4 Aggregate liability cap. Subject to Section 15.5, and to the maximum extent permitted by applicable law, Khalas.ae's total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms (whether in contract, tort, strict liability, statute, or otherwise) shall not exceed AED 300 in the aggregate. You acknowledge that: (a) Khalas charges you nothing for access to the Platform and derives no revenue from your use of it as a Customer; (b) the cap reflects the absence of any economic consideration flowing from you to Khalas and represents a proportionate allocation of risk consistent with a free-to-use neutral technology platform; (c) Khalas is not a party to any Service Contract and assumes no obligations in respect of services; and (d) you have had the opportunity to obtain independent legal or other protections in respect of risks arising from your engagement with Service Providers. For the avoidance of doubt, the cap in this Section applies in the aggregate across all claims, whether brought simultaneously or sequentially, and regardless of the cause of action or the number of incidents giving rise to the claim.
15.5 Preserved liabilities. Nothing in these Terms purports to exclude, limit, or restrict: (a) liability for fraud (tadlees) or wilful wrongdoing (ghabn); (b) liability for gross fault (al-khata' al-jassim) as defined under UAE law including Article 296 of the Civil Code, to the extent such liability cannot be excluded or limited as a matter of UAE public policy; or (c) any other liability that is non-waivable as a matter of UAE law, including non-excludable rights under the Consumer Protection Law to the extent they apply to Khalas.ae.
15.6 Allocation of risk. You acknowledge that the limitations, exclusions, and cap in this Section 15 form an essential basis of the agreement between you and Khalas.ae, reflect a fair allocation of risk, and apply even if any limited remedy fails of its essential purpose.
15.7 If any part is invalid. If any portion of this Section 15 is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remainder shall remain in full force and effect.
15.8 Individual claims only. To the maximum extent permitted by applicable law, you agree to bring any claim against Khalas.ae in your individual capacity only, and not as a claimant or class member in any purported class, collective, consolidated, or representative proceeding. You and Khalas.ae each waive any right to participate in any class or collective action in connection with any dispute arising out of or in connection with these Terms or the Platform.
15.9 Evolving regulatory framework. You acknowledge that the regulatory framework applicable to digital platforms and marketplaces in the UAE is subject to ongoing development. Khalas.ae will use reasonable endeavours to monitor regulatory developments and update these Terms where required by applicable law. The introduction of new Platform features (including payment intermediation or booking functionality) does not of itself change Khalas.ae's role as a neutral technology platform or alter the allocation of obligations and liabilities set out in these Terms, save to the extent expressly stated in an updated version of these Terms.
16) Indemnity
16.1 You agree to defend, indemnify, and hold harmless Khalas.ae, its affiliates, shareholders, directors, officers, employees, agents, contractors, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, complaints, liabilities, losses, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:
- (a) your use of the Platform, your Service Requests, your communications, your acts, or your omissions;
- (b) any breach by you of these Terms, any incorporated policy, or applicable law;
- (c) any infringement or alleged infringement of any intellectual property right, privacy right, data protection right, personality right, or other third-party right by you or your content;
- (d) any content, data, photograph, claim, review, rating, testimonial, or other material submitted, displayed, communicated, or relied upon by you;
- (e) any dispute between you and any Service Provider, including any claim relating to a Service Contract, payment, quality, safety, or performance;
- (f) any personal data breach, privacy complaint, direct marketing complaint, or unlawful processing of personal data by you;
- (g) any claim alleging that Khalas.ae is a supplier, co-supplier, advertiser, intermediary, principal, employer, joint actor, guarantor, or otherwise responsible party by reason of your conduct, Service Requests, or use of the Platform;
- (h) any regulatory inquiry, authority investigation, or compliance matter arising from your use of the Platform or your engagement with Service Providers.
This indemnity applies whether the claim is brought by a Service Provider, user, employee, authority, regulator, governmental body, or other third party, and whether arising in contract, tort, statute, administrative process, or otherwise.
16.2 Recovery of costs. Without limiting the indemnity above, any amount owed by you to Khalas.ae under or in connection with these Terms shall include all reasonable costs, losses, liabilities, charges, disbursements, and expenses incurred by Khalas.ae arising out of or in connection with your acts, omissions, content, or breach, including investigation costs, moderation costs, takedown costs, legal expenses, expert costs, regulator-response costs, and debt-recovery costs.
17) Compliance, Records, and Cooperation
17.1 You must maintain any records required by applicable law in connection with your use of the Platform and your engagement with Service Providers (including documentation of Service Contracts, payments, and any communications relevant to disputes).
17.2 You will cooperate fully with reasonable requests from Khalas.ae relating to trust and safety, fraud prevention, investigations, or legal compliance (without creating any duty on Khalas.ae to monitor or supervise your conduct).
17.3 Complaints, incidents, and cooperation. You must respond fully, accurately, and in good faith within any timeframe specified by Khalas.ae to any complaint, dispute notice, fraud inquiry, safety incident, legal notice, authority-related inquiry, or information request made by Khalas.ae in connection with your account or your use of the Platform. Where no timeframe is specified, you must respond promptly and, where the issue relates to safety, fraud, data misuse, or regulatory risk, immediately. Failure to respond, incomplete response, evasive response, or refusal to cooperate shall constitute a material breach of these Terms.
17.4 Platform records. You acknowledge that the Platform may generate and store records and logs relating to your use of the Platform (including account details, Service Requests, messages, timestamps, device and IP indicators, and other usage metadata) for operational, trust and safety, fraud prevention, and legal compliance purposes.
17.5 Admissibility and evidentiary agreement. To the maximum extent permitted by applicable UAE law, you agree that the Platform records and logs referred to in Section 17.4 (including electronic records, timestamps, system logs, messages, and metadata) constitute contractually agreed records and may be relied upon and produced as admissible evidence in any dispute, investigation, enforcement action, or legal proceeding arising out of or relating to the Platform, these Terms, or your interactions with Service Providers, without prejudice to any mandatory rules of evidence under UAE law.
17.6 Electronic acceptance, instructions, and records. To the maximum extent permitted by applicable law, you acknowledge and agree that your acceptance of these Terms and any future notice, consent, instruction, acknowledgement, election, amendment, or confirmation relating to the Platform may be evidenced by electronic means, including clicks, taps, checkbox acceptance, OTP flows, in-app confirmations, email confirmations, device identifiers, timestamps, IP logs, account access logs, usage events, metadata, and other electronic records generated, stored, or maintained by or for the Platform. You agree that such electronic acts and records may be used to evidence contract formation, acceptance, notice, consent, authentication, and other legally relevant events relating to your use of the Platform.
17.7 Regulatory and authority disclosures. You acknowledge and agree that Khalas.ae may disclose information, documents, records, or data relating to you, your account, or your Platform activity to competent courts, regulators, law enforcement authorities, tax authorities, or other governmental bodies where required by applicable law, court order, or lawful request, or where reasonably necessary to protect Khalas.ae's legal interests, without liability to you.
18) Privacy and Data Processing
18.1 Privacy Policy. Your use of the Platform is subject to the Khalas.ae Privacy Policy available at [www.khalas.ae/privacy] (the "Privacy Policy"), which is incorporated into these Terms by reference. In the event of conflict between the Privacy Policy and these Terms, these Terms prevail. For privacy-related requests, contact: [email protected].
18.2 Your personal data. Khalas.ae processes your personal data as data controller in accordance with the Privacy Policy and Federal Decree-Law No. 45 of 2021 on Personal Data Protection ("PDPL") and its implementing regulations.
18.3 Service Provider access to your data. By submitting a Service Request, you acknowledge and consent to Khalas.ae sharing your relevant personal data (including your name, contact details, location, and Service Request information) with Service Providers for the sole purpose of enabling them to submit an Offer and, if engaged, to perform the relevant services. Each Service Provider is contractually required to treat your personal data as a data processor and to use it only for permitted purposes. However, Khalas.ae cannot guarantee compliance by Service Providers and you should take reasonable precautions when sharing sensitive personal information.
18.3A Sharing of engagement and reliability information. You acknowledge and consent to Khalas.ae processing and sharing with Service Providers information relating to your account status, responsiveness, engagement history, and reliability (including indicators derived from unused, cancelled, or uncompleted Service Requests) for the purposes described in Section 13.5. This processing is carried out to maintain trust, fairness, and reliability on the Platform, and is further described in the Privacy Policy.
18.4 Your data protection obligations. To the extent that you receive or process any personal data relating to Service Providers through the Platform, you are independently responsible for complying with all applicable data protection, privacy, and direct marketing laws in your handling of that data.
18.5 Data breach notification. If you become aware of any actual or suspected unauthorised access to, or misuse of, personal data relating to Service Providers or Khalas.ae that results from your acts or omissions, you must notify Khalas.ae immediately at [email protected] and provide all cooperation reasonably requested by Khalas.ae in relation to the incident.
18.6 Account Deletion
You may request deletion of your account through the account settings on the Khalas.ae app. Upon receiving a valid deletion request, Khalas.ae will delete your personal identifiers (including name, contact details, device identifiers, and login credentials) within 30 days of the request and will anonymise remaining transactional and platform data so that it can no longer be linked to you as an individual.
Please note that certain data will be retained beyond your deletion request where required by applicable law, including transaction records and financial data for up to 5 years, and chat history and platform communications for up to 24 months. Where there is an active or reasonably anticipated legal dispute involving your account, relevant data may be retained until that dispute is resolved. You will be informed of any such retention at the point of your deletion request. Full details are set out in the Khalas.ae Privacy Policy available at www.khalas.ae/privacy.
19) Changes to These Terms
19.1 Non-material amendments. We may make non-material updates to these Terms (including corrections of typographical errors, clarifications that do not alter obligations or rights, and updates required by applicable law that do not reduce your rights) at any time. Non-material updates will be posted on the Platform with a revised "Last updated" date and will take effect immediately upon posting.
19.2 Material amendments. We will notify you of any material amendment to these Terms (including any amendment that increases your obligations, reduces your rights, or changes the governing law or jurisdiction provisions) by email or in-app notification at least 30 days before such amendment takes effect. You may, within such 30-day period, terminate your account without any penalty solely by reason of your rejection of the material amendment, by providing written notice to [email protected]. If you continue to use the Platform after a material amendment takes effect, you will be deemed to have accepted that amendment.
19.3 For the purposes of this Section, "material" includes but is not limited to: introduction of Customer-facing fees, changes to the liability cap, changes to the indemnity scope, and changes to governing law or jurisdiction.
20) Governing Law and Jurisdiction
20.1 These Terms and any dispute arising out of or related to them (including non-contractual disputes) are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ras al Khaimah.
20.2 The courts of Ras al Khaimah shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
20.3 Injunctive and interim relief.
(a) You acknowledge that any actual or threatened breach of these Terms involving intellectual property, confidentiality, personal data, cybersecurity, scraping, impersonation, review manipulation, unlawful conduct, or other conduct capable of causing reputational, operational, regulatory, or irreparable harm to Khalas.ae may cause damage that may not be adequately compensable by monetary damages alone.
(b) Accordingly, to the maximum extent permitted by applicable law, Khalas.ae shall be entitled to seek interim, injunctive, precautionary, or other equitable relief, in addition to any other rights or remedies available to it, without prejudice to its right to seek damages, debt recovery, indemnity, or specific performance.
20.4 Service of process. For the purposes of any proceedings in the courts of Ras al Khaimah, you irrevocably agree that service of process may be effected by delivery to the email address registered to your account. Such service shall be deemed effective 24 hours after transmission and shall satisfy the requirements of applicable procedural law to the maximum extent permitted.
21) Contact
For questions about these Terms: [email protected]
For privacy requests: [email protected]
22) Entire Agreement
22.1 These Terms (together with any policies expressly incorporated by reference, including the Privacy Policy and any fee terms presented to you at the time of purchase or use) constitute the entire agreement between you and Khalas.ae regarding your use of the Platform as a Customer and supersede any prior or contemporaneous discussions, communications, or understandings, whether oral or written, relating to the same subject matter.
22.2 You confirm that you have not relied on any statement, promise, representation, warranty, or assurance that is not expressly set out in these Terms.
22.3 Sections relating to disclaimers, limitation of liability, indemnity, governing law, jurisdiction, representations and warranties, data protection obligations, records and evidence provisions, and all provisions intended by their nature to survive termination shall survive termination of these Terms.
23) Severability
23.1 If any provision of these Terms is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if modification is not possible, severed), and the remaining provisions shall remain in full force and effect.
24) Assignment
24.1 You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Khalas.ae's prior written consent.
24.2 Khalas.ae may assign or transfer its rights and obligations under these Terms (in whole or in part) to an affiliate, successor, or acquirer, including in connection with a restructuring, sale of assets, merger, or similar transaction, without notice and without requiring your consent, provided that any assignee is of equivalent or greater operational standing as Khalas.ae at the time of assignment and that the assignment does not materially reduce your rights under these Terms.
25) No Waiver
25.1 No failure or delay by Khalas.ae to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by Khalas.ae to be effective.
26) Force Majeure
26.1 Definition. A "Force Majeure Event" means any event or circumstance beyond a party's reasonable control that prevents or delays that party's performance of its obligations, including: acts of God; flood, storm, earthquake, epidemic, or pandemic; war, invasion, act of foreign enemy, or terrorism; acts or regulations of any governmental or regulatory authority; fire or explosion; failure of third-party telecommunications, internet infrastructure, or hosting services not caused by the affected party's act or omission.
26.2 Effect. Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is directly caused by a Force Majeure Event, provided that: (a) the affected party notifies the other party in writing without undue delay and in any event within 5 Business Days of becoming aware of the Force Majeure Event; and (b) the affected party takes all reasonable steps to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable; and (c) the Force Majeure Event is not attributable to the affected party's breach or negligence.
26.3 Duration. If a Force Majeure Event affecting Khalas.ae continues for more than 60 days, either party may terminate these Terms by written notice without liability, save that all amounts due and payable prior to the Force Majeure Event shall remain due.
27) Notices
27.1 Khalas.ae may provide notices to you via the Platform, in-app notification, email, SMS, WhatsApp, or other contact details you provide. Notices sent by email are deemed received 24 hours after transmission, provided no automated non-delivery notification is received by Khalas.ae. Notices posted on the Platform are deemed received when posted.
27.2 Legal notices to Khalas.ae must be sent to [email protected] (or such other address as Khalas.ae may notify).
28) Relationship of the Parties
28.1 Nothing in these Terms creates any partnership, joint venture, employment, agency, fiduciary, or similar relationship between you and Khalas.ae. You use the Platform solely as an independent customer seeking to engage independent service providers. This Section 28.1 is without limitation to Section 3 (Platform Role — Neutral Technology Platform; No Agency; Not a Contract Party).
29) Language
29.1 These Terms are drafted in English. If Khalas.ae makes translations available, the English version prevails in the event of conflict or inconsistency.