KHALAS.AE – SERVICE PROVIDER TERMS OF USE

Last updated: 9 September 2026

Owner/Operator: Khalas Technology FZ-LLC (“Khalas.ae”, “we”, “us”, “our”).

These Terms govern your access to and use of the Khalas.ae website, mobile applications, and related services (collectively, the “Platform”) as a service provider.

1) Acceptance and Eligibility

1.1 Acceptance. These Terms constitute a legally binding agreement between you and Khalas. You must affirmatively accept these Terms by clicking the designated acceptance button or checkbox presented to you at the time of registration or, where re-acceptance is required, before continued use. Your acceptance is recorded electronically together with a timestamp and, where available, your device identifier. If you do not accept these Terms, you may not register or use the Platform. Before accepting, we draw your specific attention to: (a) the limitation of Khalas's liability to AED 300 in aggregate (Section 15.4); (b) the non-refundability of fees (Section 10.3); and (c) the exclusive jurisdiction of the courts of Ras al Khaimah (Section 20.2).

1.2 You represent that you are at least 18 years old and have full legal capacity.

1.3 If you use the Platform on behalf of a company, you represent you have authority to bind that company, and “you” includes that company.

2) Definitions

Customer: a user who submits a Service Request.
Service Provider: a user who responds to Service Requests and provides services directly to Customers.
Service Request: a request posted by a Customer describing required services.
Offer: a response submitted by a Service Provider to a Service Request (including price, scope, timing, and any terms).
Service Contract: any agreement formed between a Customer and a Service Provider (whether in-app, via WhatsApp, phone, email, or otherwise).
Wasl (Platform Credit): a prepaid, non-monetary digital credit used solely to submit Offers on the Platform, currently branded and referred to as "Wasl." Any reference to "Wasl" in these Terms means the Platform's prepaid Offer-submission credit as described in Section 10, by whatever name Khalas.ae may adopt for it from time to time. Wasl is not money, currency, electronic money, a stored-value instrument, a wallet, a deposit, or a financial product of any kind. Wasl has no cash value and is non-redeemable, non-transferable, and non-refundable, conferring no rights other than the ability to submit Offers in accordance with these Terms. Khalas.ae may rename, rebrand, or re-denominate this credit at any time without affecting its nature, mechanics, or the provisions of these Terms.

3) Platform Role – Neutral Technology Platform; No Agency; Not a Contract Party

3.1 Platform-only role. Khalas.ae operates a neutral technology platform that enables Customers to publish Service Requests and enables Service Providers to submit Offers. The Platform is operated solely by Khalas Technology FZ-LLC. Khalas.ae is not affiliated with, endorsed by, sponsored by, partnered with, or acting on behalf of any third party. You must not suggest otherwise in any communications, marketing, profiles, or Offers.

3.2 No party to Service Contracts. Khalas.ae is not a party to, and shall not be deemed a party to, any Service Contract or any agreement, arrangement, engagement, transaction, or understanding between you and any Customer.

3.3 No agency or relationship. Khalas.ae does not act as an agent, broker, employer, contractor, partner, joint venture, representative, trustee, fiduciary, or intermediary of any user.

3.4 No control; no intervention. We do not control how you perform services, your personnel, tools, timing, pricing, scope, quality, negotiations, or outcomes, and we do not intervene in your dealings with Customers. You are solely responsible for your services and for complying with law.

3.5 Khalas.ae does not assess or verify pricing fairness, value for money, or suitability of any Offer for a Customer’s specific needs.

3.6 Independent decision and risk. You enter into any agreement, arrangement, or engagement with a Customer solely at your own discretion, acting as a prudent merchant, and solely at your own capacity and risk.

3.7 Content and Service Request discretion. Khalas.ae may, at any time and in its sole discretion, create, categorise, moderate, modify, limit distribution of, decline to publish, suspend, or remove any Service Request, Offer, profile, category, content, or feature, in whole or in part, without obligation to provide reasons and without liability to any Service Provider.

3.8 Khalas.ae communications with Customers and trust-and-safety actions.

(a) Without becoming a party to any Service Contract and without assuming responsibility for the underlying services, Khalas.ae may, at any time and in its sole discretion, communicate with any Customer or other user, request information or evidence, obtain statements or documents, investigate complaints or disputes, issue warnings, seek clarifications, place caution notices or labels on content or profiles, freeze or suppress listings, restrict functionality, or remove content or accounts where Khalas.ae considers it necessary or desirable for trust and safety, fraud prevention, legal compliance, complaint handling, platform integrity, risk management, or protection of its legal or commercial interests.

(b) You irrevocably authorise Khalas.ae to take the actions described in this Section 3.8 and acknowledge that such actions do not make Khalas.ae a supplier, employer, contractor, guarantor, certifier, or other responsible party in respect of your services or any Service Contract. You further acknowledge and agree that: (i) Khalas.ae's trust-and-safety powers under this Section 3.8 are entirely voluntary and discretionary, and their existence or exercise does not create any duty of care owed by Khalas.ae to any Customer, Service Provider, or third party; (ii) Khalas.ae has no obligation to exercise any trust-and-safety power in any particular case or in any particular manner, and any failure to do so does not give rise to any liability whatsoever; and (iii) the exercise of any trust-and-safety power by Khalas.ae shall not make Khalas.ae a supplier, employer, agent, guarantor, or otherwise responsible party under the Consumer Protection Law or any other applicable law.

4) No Promise of Work, Income, Payment, Visibility, or Platform Continuity

4.1 No guarantee. You acknowledge and agree that Khalas.ae does not guarantee:

(a) any volume of Service Requests;
(b) that you will receive Service Requests, submit Offers, be selected, win work, earn revenue or profit, obtain any commercial or economic benefit, or get paid;
(c) any particular ranking, visibility, response rate, conversion, or acceptance rate;
(d) Platform continuity, uptime, availability, uninterrupted access, error-free operation, or that the Platform will remain in its current form.

4.2 No expectations created. Registration, pre-registration, or use of the Platform does not create any entitlement, expectation, or right to work, income, compensation, reimbursement, or economic benefit of any kind.

4.3 Illustrations only. Any estimates, examples, “early access” statements, or promotional materials are illustrative only and do not create commitments, warranties, or obligations.

4.4 Platform discretion. Khalas.ae may, at any time and in its sole discretion, modify, suspend, limit, discontinue, or terminate the Platform (or any part, feature, or functionality of it), temporarily or permanently, with or without notice, and without liability to you. You acknowledge that the Platform may evolve, change, or be withdrawn, and that continued availability is not guaranteed.

5) Account, Accuracy, and Security

5.1 You must provide accurate, current, and complete information and keep it updated.

5.2 You are responsible for all activity under your account and for maintaining confidentiality of login credentials.

5.3 You must notify us promptly of unauthorized use or security issues.

6) Service Provider Responsibilities

You agree that you will:

6.1 Comply with law at all times. Provide lawful services only and comply at all times with all applicable UAE laws and regulations (including, as applicable, consumer protection, e-commerce/marketing rules, advertising standards, health & safety, licensing requirements, immigration/labour rules for your personnel, tax/VAT, and sector-specific rules).

6.2 Valid establishment and authorizations. You represent and warrant that you are either:

(i) a valid natural person lawfully permitted to provide the services you offer in the UAE; or
(ii) a duly licensed/registered legal entity validly existing in the UAE (or otherwise lawfully permitted to operate in the UAE), with all required trade licenses, permits, visas, approvals, and professional qualifications.

6.3 Professional conduct. Act professionally with good conduct, fair dealing, and respectful communications; no harassment, intimidation, discrimination, threats, or abusive behaviour.

6.4 Accurate Offers. Your Offers must be clear, truthful, and not misleading, and must include all material assumptions, exclusions, and scope limitations needed for a Customer to make an informed decision.

You are solely responsible for the accuracy and completeness of every Offer you submit. Prior to submitting an Offer, you must use your best endeavours to obtain all information reasonably necessary to provide an accurate and informed Offer, including by reviewing the Service Request carefully, requesting any missing or unclear information from the Customer through the Platform, and where reasonably practicable and necessary given the nature of the services, conducting a physical site inspection or otherwise verifying the actual scope, measurements, quantities, and conditions. An Offer submitted without reasonable efforts to verify the scope shall not excuse you from liability to the Customer for any material inaccuracy. Where, notwithstanding your best endeavours, the full scope cannot be determined without further verification, you must clearly communicate this to the Customer and confirm the final price and scope in writing before commencing any services. You must not commence work based on an unverified or unconfirmed scope.

You acknowledge and agree that any Offer submitted by you through the Platform is a preliminary commercial communication only and does not constitute a legally binding offer under Federal Law No. 5 of 1985 (UAE Civil Code) or any other applicable law. No binding Service Contract is formed by virtue of a Customer acknowledging, selecting, or responding to your Offer through the Platform. A binding Service Contract arises only upon express written agreement between you and the Customer on the final scope, price, timeline, and terms, following any necessary verification or clarification process. You must not commence any services, incur any costs, or make any commitments on the basis of a Platform Offer alone.

6.5 Quality, competence, outcomes. Perform with due care and skill. You are solely responsible for quality, safety, competence, supervision, outcomes, and performance of your services, and for any warranties you choose to give Customers.

6.6 Insurance and operational risk. (a) You must, at all times during your use of the Platform, maintain in force adequate insurance coverage for your services and operations, including as a minimum: (i) public liability insurance with a limit of not less than AED 500,000 per occurrence (or such higher limit as may be required by applicable law or as Khalas may reasonably specify from time to time) in respect of any service categories designated by Khalas as 'high-risk' (including without limitation construction, renovation, electrical works, plumbing, gas works, and any works carried out at Customer premises); and (ii) professional indemnity insurance with a limit of not less than AED 250,000 per claim in respect of any service categories requiring professional qualifications or licences. (b) You must provide Khalas with evidence of such insurance upon request within 5 Business Days. Failure to maintain required insurance shall constitute a material breach entitling Khalas to suspend or terminate your account pursuant to Section 13. (c) Khalas accepts no liability for any loss, damage, or claim arising from your failure to maintain adequate insurance.

6.7 Customer data handling and data protection. You may use Customer personal data, contact details, communications, documents, location information, and other information obtained through or in connection with the Platform only to the extent strictly necessary to: (a) respond to a Service Request; (b) communicate with the Customer regarding that request or a resulting service engagement; (c) negotiate, document, perform, administer, or lawfully evidence the relevant service; and (d) comply with applicable legal obligations.

You must not:

(i) sell, rent, disclose, transfer, scrape, harvest, combine, enrich, profile, or otherwise exploit Customer data for unrelated purposes;
(ii) use Customer data for unsolicited or unrelated marketing, retargeting, lead generation, list building, or onward solicitation unless you independently have a valid lawful basis and any consent required by applicable law;
(iii) retain Customer data longer than necessary for the permitted purposes, subject only to lawful retention requirements; or
(iv) access, use, or disclose Customer data in any manner inconsistent with these Terms, the Privacy Policy, or applicable law.

You shall implement and maintain appropriate technical and organisational measures to protect Customer data against accidental, unlawful, or unauthorised access, acquisition, disclosure, alteration, loss, destruction, misuse, or other processing in breach of applicable law.

You must notify Khalas.ae without undue delay, and in any event immediately upon becoming aware, of any actual or suspected personal data breach, security incident, unauthorised access, misuse, complaint, request from a data subject, regulatory inquiry, or other event affecting Customer data obtained through the Platform, and you must promptly provide all information and cooperation reasonably requested by Khalas.ae in relation to the same.

You shall, upon request by Khalas.ae and subject to your lawful retention obligations, promptly delete, return, anonymise, or cease using Customer data obtained through the Platform.

You shall fully cooperate with Khalas.ae in relation to any complaint, access request, correction request, deletion request, objection, regulatory request, investigation, or incident response relating to Customer data obtained through the Platform.

For the avoidance of doubt, you are independently responsible for your own handling of Customer personal data and for complying with all applicable data protection, privacy, cybersecurity, and direct marketing laws.

6.8 Disputes are yours. Resolve disputes directly with Customers in good faith. We may provide a communication channel but do not assume responsibility for resolution.

6.9 You represent that no regulatory investigation, suspension, or enforcement action is pending or threatened against you that would affect your ability to provide the services.

6.10 Ongoing proof of authorisation. You must, at all times during your use of the Platform, lawfully hold, maintain, and comply with all licences, permits, visas, approvals, registrations, professional certifications, and other authorisations required under applicable UAE laws and regulations to offer and perform the services you advertise or provide, whether as a natural person or legal entity.

6.11 Verification and re-verification. Khalas.ae may (but is not obliged to), at any time and acting reasonably, request information or documentary evidence sufficient to verify your compliance with Section 6.10, including (as applicable) trade licences, establishment documents, professional licences, personnel or contractor authorisations, residence or work visas, insurance certificates, and regulatory approvals. You must keep accurate, complete, and up-to-date records of such documentation and provide copies upon request within the timeframe specified by Khalas.ae (or, if no timeframe is specified, within a reasonable time). Any review by Khalas.ae is for Platform risk management and compliance purposes only and does not constitute approval, certification, or endorsement of your services. Such verification and re-verification may be conducted for Platform trust and safety, fraud prevention, legal compliance, and enforcement purposes, including in connection with measures under Section 13.

6.12 Failure to provide documentation; no employment or sponsorship. If you fail to provide requested information or documentation, or if provided documentation indicates non-compliance, Khalas.ae may restrict your account, limit features or visibility, suspend, or terminate your access to the Platform in accordance with Section 13. Nothing in this Section 6 creates any employment, sponsorship, agency, or labour relationship between you and Khalas.ae, and Khalas.ae does not supervise, direct, or control your personnel or operations.

6.13 Continuing representations, warranties, and undertakings. You represent, warrant, and undertake to Khalas.ae, on a continuing basis throughout your registration, listing, access to, and use of the Platform, that:

(a) all information, documents, statements, credentials, materials, and content provided by you to Khalas.ae, to Customers, or on or through the Platform, including your identity data, trade licence details, business details, ownership information, contact details, VAT details, approvals, registrations, accreditations, qualifications, service descriptions, pricing statements, profiles, photographs, certifications, quotations, and reviews or testimonials attributed to you, are and shall remain true, accurate, complete, current, lawful, and not false, deceptive, misleading, or likely to mislead in any respect;
(b) you are, and shall remain, duly established, duly licensed, and otherwise fully authorised to advertise, market, offer, contract for, and perform each service listed by you, in each Emirate, municipality, free zone, locality, or service area in which you hold yourself out as available;
(c) all owners, directors, employees, workers, agents, representatives, and subcontractors used by you in connection with any service advertised, quoted, or performed through or following a Platform-originated interaction are lawfully engaged, properly supervised, suitably qualified where required, and hold all visas, permits, labour authorisations, professional licences, approvals, and other legal permissions required under applicable law;
(d) you shall at all times comply with all applicable laws, regulations, regulatory requirements, codes, standards, directions, notices, and decisions applicable to your activities, services, advertising, operations, and personnel, including those relating to consumer protection, unfair or misleading commercial practices, advertising, electronic marketing, privacy and personal data, cybersecurity, health and safety, municipalities, planning and permits, immigration, labour and employment, tax and VAT, anti-money laundering, sanctions, anti-bribery and anti-corruption, and any sector-specific or category-specific rules;
(e) you shall not state, imply, or create the impression, whether on the Platform, in a quote, in a message, in marketing, orally, or otherwise, that Khalas.ae has verified, endorsed, guaranteed, recommended, approved, certified, insured, sponsored, ranked, accredited, or vouched for you, your personnel, your services, or your prices, except strictly to the extent of a specific platform label or status expressly granted by Khalas.ae in writing and then only in the exact form and manner permitted by Khalas.ae;
(f) you acknowledge that Khalas.ae relies on this Section 6.13 as a material basis for permitting your access to and continued use of the Platform, and any breach of this Section 6.13 shall constitute a material breach of these Terms.

6.14 Regulated, restricted, and sensitive service categories.

(a) Khalas.ae may, at any time and in its sole discretion, prohibit, restrict, pre-approve, suspend, condition, or impose enhanced onboarding, verification, or ongoing compliance requirements in relation to any service category, sub-category, listing, profile, Offer, or activity on the Platform.

(b) Without limitation, Khalas.ae may require, as a condition of listing, visibility, Offer submission, or continued use of the Platform, any additional information or evidence it considers appropriate, including trade licences, professional licences, permits, municipal approvals, insurance certificates, method statements, safety documentation, certifications, personnel credentials, background checks, references, inspection records, category-specific questionnaires, or other supporting materials.

(c) You must not list, advertise, quote for, or perform through the Platform any service that is prohibited by law, requires approvals you do not hold, falls outside the scope of your lawful authorisations, or has been designated by Khalas.ae as restricted, pre-approval-only, sensitive, high-risk, or prohibited.

(d) Khalas.ae may, without notice and without liability, immediately decline, remove, suppress, delist, de-index, freeze, restrict, suspend, or terminate any service category, sub-category, listing, profile, or related activity where Khalas.ae considers, in its sole discretion, that it is regulated, unsafe, unlawful, high-risk, sensitive, reputationally harmful, operationally unsuitable, non-compliant, or otherwise inappropriate for the Platform.

(e) Nothing in this Section obliges Khalas.ae to monitor, classify, approve, or validate any service, and any action or inaction by Khalas.ae shall not relieve you of sole responsibility for determining and complying with all legal and regulatory requirements applicable to your services.

6.15 Consumer-facing compliance; pricing, disclosures, invoices, warranties, and remedies. You must ensure that every profile, listing, Offer, quotation, invoice, scope statement, description, promotion, discount claim, offer term, warranty statement, timing commitment, cancellation term, exclusion, disclaimer, variation, and communication with any Customer is lawful, fair, clear, accurate, complete, legible, and not false, deceptive, misleading, or likely to mislead, and complies at all times with all applicable consumer protection, advertising, commercial disclosure, and unfair commercial practice laws and regulations.

Without limitation:

(a) you must clearly disclose all material pricing elements, assumptions, exclusions, call-out fees, inspection fees, minimum charges, taxes where required, timing qualifications, and scope limitations relevant to an informed customer decision;
(b) you must not advertise or communicate any price, discount, service feature, warranty, timeline, capability, certification, or availability claim that is inaccurate, incomplete, exaggerated, or misleading;
(c) you are solely responsible for issuing to Customers all invoices, receipts, confirmations, contracts, scope documents, warranty documents, service records, and any other documents required by applicable law in connection with your services;
(d) you are solely responsible for all obligations arising under law or under your contract with the Customer relating to warranties, guarantees, defects, re-performance, repair, replacement, refunds, credits, cancellations, returns where applicable, complaint handling, consumer notices, and any other consumer remedies relating to your services;
(e) Khalas.ae does not assume, and you shall not assert that Khalas.ae assumes, any provider obligation to the Customer relating to pricing transparency, invoice issuance, warranty performance, service quality, refund decisions, repair obligations, or consumer remedies.
(f) where required by applicable law, including Federal Decree-Law No. 14 of 2023 and its implementing regulations, you shall inform Customers of any applicable statutory withdrawal or cancellation rights in connection with distance contracts prior to conclusion of any Service Contract through the Platform, and you shall process any valid withdrawal or cancellation request in accordance with applicable law. You are solely responsible for determining, communicating, and honouring applicable consumer withdrawal rights.

6.16 Arabic-language materials and mandatory disclosures.

(a) You are solely responsible for ensuring that any customer-facing contract, invoice, receipt, warranty document, service term, mandatory disclosure, notice, advertisement, promotion, price communication, or other consumer-facing material relating to your services is provided in Arabic, or in Arabic together with another language, to the extent required by applicable law.

(b) Khalas.ae does not undertake to translate, localise, adapt, review, validate, or confirm the legal sufficiency, enforceability, or regulatory compliance of any materials provided by you. Any translation, bilingual wording, or formatting made available through the Platform is for convenience only unless Khalas.ae expressly states otherwise in writing.

(c) You shall be solely responsible for any liability, non-compliance, penalty, complaint, or dispute arising from any failure to provide Arabic-language materials or mandatory disclosures where required by applicable law.

6.17 Responsibility for personnel and subcontractors.

(a) You may not sub-contract, delegate, or assign the performance of any services arising from a Platform-originated Service Request to any third party without: (a) the prior express written consent of the Customer; and (b) ensuring that any sub-contractor meets the same eligibility, licensing, insurance, and professional conduct requirements as apply to you under these Terms.

(b) You remain solely and fully responsible and liable for all acts, omissions, defaults, negligence, misconduct, breaches, representations, communications, and services of your owners, directors, officers, employees, workers, representatives, agents, subcontractors, consultants, temporary staff, and any other person engaged by, through, or on behalf of you in connection with the Platform or any Platform-originated service, as if such acts and omissions were your own.

(c) You must ensure that all such persons comply with these Terms and all applicable laws. No subcontracting, delegation, outsourcing, referral, or use of third parties shall relieve you of any obligation or liability under these Terms.

6.18 Sanctions, anti-money laundering, and anti-bribery compliance. You represent, warrant, and undertake on a continuing basis that:

(a) neither you, nor to your knowledge any of your owners, controllers, directors, officers, or persons acting on your behalf in connection with the Platform, is a person that is subject to applicable sanctions or owned or controlled by such a person, including the UAE Executive Office for Control and Non-Proliferation Sanctions List, the UN Security Council Consolidated List, the OFAC Specially Designated Nationals List, or any equivalent EU, UK, or other applicable sanctions regime;
(b) you will not use the Platform, directly or indirectly, in connection with any activity, person, transaction, territory, or arrangement in a manner that would cause Khalas.ae or any person to breach applicable sanctions, anti-money laundering, counter-terrorist financing, anti-bribery, or anti-corruption laws or any other activity prohibited under Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and its implementing regulations;
(c) you shall comply at all times with all applicable sanctions laws, AML laws, anti-bribery laws, and anti-corruption laws in connection with your access to and use of the Platform and any services offered or performed through or following Platform-originated interactions;
(d) you shall not offer, give, request, receive, promise, authorise, or accept any bribe, kickback, improper payment, facilitation payment, or other undue financial or non-financial advantage in connection with the Platform or any service engagement;
(e) you must promptly notify Khalas.ae if you become aware of any actual or suspected breach of this Section 6.18.

Khalas.ae may, without notice and without liability, immediately restrict, suspend, investigate, or terminate your account where it reasonably suspects any breach of this Section 6.18 or where continued access may expose Khalas.ae to legal, regulatory, sanctions, AML, or anti-corruption risk.

6.19 Consumer Protection Compliance. You acknowledge and agree that you are the supplier of services to Customers for all purposes of Federal Decree-Law No. 14 of 2023 on Consumer Protection and its implementing regulations, as amended from time to time ('CPL').

You shall:

(a) comply in full with all CPL obligations applicable to you as a supplier, including obligations relating to price disclosure, service quality, distance contracts, withdrawal rights, and complaint handling;
(b) not engage in any deceptive, misleading, or unfair commercial practice as defined under the CPL;
(c) maintain and communicate to Customers a clear complaints and dispute resolution process; and
(d) indemnify and hold Khalas harmless from and against any regulatory action, fine, sanction, or third-party claim arising from your failure to comply with the CPL.

Khalas does not accept or assume any CPL obligations in its capacity as a neutral technology platform and is not a supplier, trader, or intermediary for the purposes of the CPL.

7) Prohibited Conduct

You must not:

7.1 submit false, deceptive, or misleading information, credentials, reviews, ratings, or claims;
7.2 manipulate the Platform (fake accounts, bots, scraping, reverse engineering, interfering with security);
7.3 offer or perform illegal services, or services requiring licenses you do not hold;
7.4 use the Platform to send unsolicited marketing, bulk messages, or spam;
7.5 infringe intellectual property, privacy, or other rights;
7.6 post content that is defamatory, obscene, hateful, or otherwise unlawful;
7.7 circumvent Platform rules in a way that violates law or these Terms.
7.8 No circumvention; platform fee due. You must not, directly or indirectly, bypass, circumvent, or seek to bypass the Platform in connection with any Service Request, Customer lead, introduction, or interaction originating on or through the Platform (including by moving communications off-Platform for the purpose of avoiding fees or other Platform rules).

7.9 Consequences of circumvention. If Khalas.ae reasonably determines that you have breached Section 7.8, then, without limiting any other rights or remedies, Khalas.ae may require you to pay, and you agree to pay on demand, a circumvention fee equal to the greatest of:

(a) AED 1,000;
(b) three (3) times the highest aggregate value of Wasl spent, or bundle, pack, subscription, lead-access, or other comparable fee paid or payable by you to Khalas.ae, in connection with the relevant Customer, Service Request, or interaction, or (if greater) during the preceding twelve (12) months;
(c) left blank intentionally
(d) all reasonable enforcement, investigation, evidence-gathering, legal, expert, recovery, and collection costs incurred by Khalas.ae in connection with the circumvention.

Such amount is a contractual debt that becomes immediately due and payable upon demand. Khalas.ae may invoice you for it, recover it as a debt, debit it against any wallet, credit, balance, rebate, incentive, or other amount relating to your account, and/or set it off against any amounts otherwise payable or creditable by Khalas.ae to you.

You agree that the circumvention fee in this Section 7.9 represents a genuine pre-estimate of the loss and harm suffered by Khalas, having regard to the difficulty of precisely calculating such loss, and that it is not a penalty, without prejudice to Khalas.ae’s right to claim additional relief where permitted by law.

7.10 Evidence of circumvention. For purposes of Sections 7.8–7.9, circumvention may be evidenced by any lawful means, including Platform logs, message history, Customer reports, call records, quotations, invoices, payment references, or other information reasonably indicating that a Service Contract was formed or performed as a result of a Platform-originated interaction. For the avoidance of doubt, any such evidence may include Platform records and logs as described in Section 17, and may be relied upon in accordance with Section 17.4.

7.11 Remedies. In addition to Section 7.9, Khalas.ae may take any enforcement action under Section 13, including restricting features, limiting visibility, suspending, or terminating your account. Sections 7.8 to 7.11 survive termination.

7.12 Reviews and ratings integrity. You must not post, submit, solicit, procure, incentivise, or arrange any review, rating, testimonial, or endorsement that is false, misleading, not based on a genuine service transaction, or otherwise intended to manipulate trust signals on or off the Platform. Khalas.ae may remove suspected manipulated reviews/ratings and may take enforcement action under Section 13.

7A) User Content and Community Standards

As a service provider, your offers, profile descriptions, pricing information, and communications with customers constitute user-generated content subject to these standards. You warrant that all content you submit accurately represents the services you offer and does not contain false, misleading, or deceptive information. Misrepresentation of services, credentials, or pricing will be treated as objectionable content and may result in immediate account termination.

7A.1 Prohibited Content

By using the Khalas.ae platform, you agree that you will not submit, post, transmit, or otherwise make available any content that:

is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
constitutes or encourages conduct that would constitute a criminal offence or give rise to civil liability;
infringes the intellectual property, privacy, or other rights of any third party;
contains unsolicited commercial communications, spam, or misleading information;
impersonates any person or entity or misrepresents your affiliation with any person or entity;
contains viruses, malware, or any other harmful code.

Khalas.ae has a zero tolerance policy for objectionable content and abusive behaviour. Violation of these standards may result in immediate content removal and permanent account termination without notice.

7A.2 Content Moderation

Khalas.ae reserves the right, but does not assume the obligation, to monitor, review, remove, or disable access to any user-generated content at its sole discretion and without notice. You acknowledge that Khalas.ae uses automated and manual moderation tools to filter objectionable content.

7A.3 Flagging and Reporting

You may flag content or report abusive users directly through the platform using the reporting mechanism available on each service request, offer, and user profile. Khalas.ae will review all reports and will act on confirmed objectionable content reports within 24 hours of receipt, including by removing the content and, where appropriate, suspending or terminating the account responsible.

7A.4 Blocking

You may block any other user through their profile page. Blocking a user will immediately remove their content from your view and prevent further contact between you. Blocking also generates an automatic notification to Khalas.ae for review.

7A.5 Your Responsibility

You are solely responsible for any content you submit through the platform. Khalas.ae is a neutral technology platform and does not assume editorial responsibility for user-generated content. However, Khalas.ae reserves the right to act on content that violates these standards.

8) Verification, Badges, Rankings, and Third-Party Reviews (If/When Applicable)

8.1 We may (but are not obliged to) conduct checks or verification (ID, trade license, business documents, references).

8.2 No recommendation, endorsement, certification, or reliance. Khalas.ae does not recommend, rank, endorse, certify, verify, guarantee, approve, insure, recommend, or vouch for any Service Provider, Customer, service, quote, price, capability, quality level, legal compliance, or suitability for any purpose.

Any check, badge, label, verification status, response metric, review integration, ranking, featured placement, highlight, trust signal, or other marker displayed on or through the Platform is discretionary, may be automated or manual, may be based on incomplete, outdated, self-reported, third-party, or limited information, may be modified, withdrawn, suspended, or removed at any time, and is provided solely for informational convenience.

No person may rely on any such display as a representation, warranty, assurance, endorsement, certification, or guarantee by Khalas.ae, and you must not describe or use any such display as if it had such effect.

8.3 Informational only; “as is.” Without limiting Section 8.2, any verification status, badge, rating, or review integration (including Google/Trustpilot or other sources) is provided “as is” and does not constitute approval, certification, or endorsement by Khalas.ae.

8.4 You remain responsible for the accuracy and legitimacy of any reviews or claims you display.

8.5 Review dispute mechanism. If you believe that a review or rating displayed on the Platform in respect of your profile contains false, defamatory, or unlawful content, you may submit a written dispute to [email protected] identifying the specific review, the grounds for dispute, and any supporting evidence. Khalas will review the submission and may, in its sole discretion, remove, edit, or maintain the review. Khalas acts as a neutral host of user-generated content and, to the maximum extent permitted by applicable UAE law, does not accept liability for content submitted by Customers, provided that Khalas shall use reasonable endeavours to take appropriate action upon receiving a clearly substantiated notice of unlawful content. Nothing in this Section requires Khalas to take any particular action or creates any obligation on Khalas to resolve disputes between you and Customers.

9) Intellectual Property and License

9.1 Licence to Khalas. You grant Khalas an irrevocable, worldwide, royalty-free, perpetual, sublicensable, and transferable licence to host, store, reproduce, display, distribute, adapt, translate, create derivative works from, and otherwise use any content you submit to or through the Platform ('Provider Content') to the extent necessary to: (a) operate, market, improve, and develop the Platform and Khalas's products and services; (b) comply with applicable law; and (c) fulfil Khalas's obligations to you and to Customers.

9.2 Moral rights waiver. To the maximum extent permitted by UAE law, you irrevocably waive any moral rights (including rights of integrity and attribution) in Provider Content in favour of Khalas.

9.3 Ownership of Platform data. You acknowledge that all aggregated, anonymised, compiled, or derived data generated through or by the Platform (including pricing data, search and demand data, category analytics, review data, and metadata) is the exclusive property of Khalas, regardless of whether it is derived in whole or in part from Provider Content or your use of the Platform. Nothing in these Terms grants you any right, title, or interest in such data.

9.4 Your representations. You represent and warrant that you own or have all necessary rights to Provider Content, that Provider Content does not infringe any third-party intellectual property, privacy, or other rights, and that your grant of the licence in Section 9.1 does not breach any obligation owed by you to any third party.

9.5 Post-termination. The licence granted in Section 9.1 shall survive termination of these Terms for content that has been published on the Platform, except that Khalas may (but is not obliged to) delete Provider Content within a reasonable time following termination of your account.

9.6 Khalas.ae intellectual property and brand use restrictions.

(a) Except to the limited extent expressly authorised by Khalas.ae in writing, you acquire no right, title, licence, or interest in or to the Platform, the Khalas.ae name, logo, trade marks, service marks, badges, icons, labels, screenshots, interface elements, marketing assets, content, or other branding or intellectual property of Khalas.ae.

(b) You must not, without Khalas.ae’s prior written consent, use, reproduce, display, distribute, refer to, or exploit any Khalas.ae branding or Platform imagery in any advertisement, profile, proposal, tender, website, social media post, customer communication, vehicle branding, invoice, quote, or marketing material, or otherwise in any way that suggests affiliation, endorsement, recommendation, certification, partnership, sponsorship, approval, or official status.

(c) Any permission granted by Khalas.ae may be revoked at any time in Khalas.ae’s sole discretion, and you must immediately cease the relevant use upon request.

10) Platform Credit ("Wasl") and Fees

10.1 What Wasl is. The Platform uses a prepaid, non-monetary digital credit for the submission of Offers, currently branded and referred to as "Wasl." References to "Wasl" in these Terms mean this Platform credit by whatever name Khalas.ae may adopt for it from time to time; Khalas.ae may rename, rebrand, or re-denominate it at any time without affecting its nature, mechanics, or the application of these Terms. One (1) Wasl corresponds to a nominal internal accounting value of one UAE Dirham (AED 1.00) for the purpose of pricing Offer submissions only. Notwithstanding this nominal value, Wasl is not money, currency, electronic money, a stored-value facility, a wallet, a deposit, or any regulated financial product, does not represent any claim to money or any right of redemption against Khalas.ae, and is non-redeemable, non-transferable, and non-refundable except as expressly provided in these Terms.

10.2 Purchase of Wasl. You may purchase Wasl in packs through the in-app purchase functionality of the Service Provider application, operated through the relevant app store and its payment mechanisms. Wasl is credited to your Platform balance following successful completion of the purchase. Khalas.ae does not guarantee the timing of crediting and is not liable for any delay, failure, or error attributable to the app store, the payment service provider, or any third-party payment mechanism.

10.3 Use of Wasl. Each Service Request requires a specified amount of Wasl to submit an Offer. The applicable Wasl cost is displayed to you before you confirm submission of an Offer. Upon your confirmation, the applicable Wasl amount is deducted from your balance. Wasl is spent at the point of Offer submission and not upon selection, acceptance, or completion of any work.

10.4 Wasl pricing. The amount of Wasl required to submit an Offer varies by the type, category, scope, and value of the Service Request. Khalas.ae determines Wasl pricing in its sole discretion and may adjust it on a prospective basis. The applicable amount is always shown to you before you confirm an Offer.

10.5 No commission on services. Khalas.ae does not charge any commission on, and takes no share of, the amounts agreed or paid between you and a Customer for services. The Customer pays you directly, and you retain the full amount agreed for your services. Your only cost payable to Khalas.ae in connection with responding to Service Requests is the Wasl spent to submit Offers. For the avoidance of doubt, Wasl pricing is set by reference to Platform and market factors and is charged solely for access to Offer-submission functionality; it does not constitute a commission, a share of your revenue, or a fee calculated on the amount you charge the Customer.

10.6 Non-refundable. Wasl is spent when you submit an Offer and is non-refundable in all circumstances, including where: (a) you are not selected by the Customer; (b) the Customer selects another Service Provider; (c) the Service Request is cancelled, withdrawn, modified, or expires; (d) the Customer does not respond or does not engage; (e) no Service Contract is concluded; or (f) any Service Contract is concluded but not performed. You are paying to submit your Offer and reach the Customer, not for any guaranteed job, response, or outcome.

10.7 Non-transferable and non-redeemable. Wasl is strictly personal to your account. It cannot be transferred, assigned, sold, gifted, or moved to any other account or person, and cannot be exchanged, redeemed, withdrawn, or converted into money or any other benefit. Wasl confers no ownership, credit, or monetary right against Khalas.ae.

10.8 No expiry. Wasl purchased by you does not expire and remains available in your balance until spent in accordance with these Terms, subject to Sections 10.9 and 13 (suspension, removal, and termination).

10.9 Forfeiture on termination or breach. Notwithstanding Section 10.8, any unused Wasl may be forfeited without refund or compensation where your account is suspended or terminated for breach of these Terms, fraud, or unlawful conduct, or where required by applicable law. Khalas.ae will not forfeit unused Wasl where you cease using the Platform in the absence of any breach, save as otherwise permitted by these Terms.

10.10 No guarantee of results. Wasl and any other fees relate solely to access to Platform functionality and do not guarantee any Service Request volume, Offer visibility, selection by any Customer, or any commercial outcome.

10.11 No reimbursement of provider costs. Khalas.ae is not responsible for, and will not reimburse, any costs or expenses you incur in connection with using the Platform, purchasing or spending Wasl, preparing Offers, site visits, surveys, inspections, call-outs, quotations, materials, labour, travel, or otherwise, even if you are not selected or the Service Contract does not proceed.

10.12 Wasl and fees unaffected by Platform actions or events. Except where Khalas.ae expressly agrees otherwise in writing, Wasl spent and any fees paid are non-refundable and shall remain non-refundable notwithstanding any Platform action or event, including the removal, modification, suspension, or non-publication of any Service Request, Offer, profile, category, feature, or account, or any technical issue, moderation decision, Customer action or inaction, or other circumstance preventing a Service Contract from being concluded or performed.

10.13 Fee and Wasl model changes. Khalas.ae may introduce, modify, replace, or discontinue any Wasl pricing, pack structure, fee structure, pricing logic, bundle, subscription, credit system, priority placement, or monetisation model applicable to the Platform on a prospective basis. Any change that constitutes a material amendment for the purposes of Section 19 — including changes to existing fee commitments — shall be subject to the procedure set out in Section 19.2 (30 days' notice; right to exit). The introduction of new optional paid features, and prospective adjustments to Wasl pricing for future Offer submissions, that do not affect Wasl already purchased constitute non-material changes under Section 19.1 and will be communicated via the Platform. For the avoidance of doubt, prospective changes to the Wasl cost of submitting future Offers do not entitle you to any refund of, or adjustment to, Wasl already purchased or already spent.

10.14 Set-off, withholding, debit, and recovery.

(a) Without limiting any other right or remedy, Khalas.ae may withhold, set off, debit, deduct, recover, or apply against any amount or Wasl otherwise payable, creditable, refundable, or available to you or your account any amount that you owe to Khalas.ae under these Terms or otherwise in connection with your use of the Platform, including fees, circumvention charges, reimbursement amounts, damages, credits, chargebacks, costs, expenses, or indemnity amounts.

(b) Khalas.ae may exercise this right across any present or future payment flow, Wasl balance, credit balance, rebate, incentive, promotional balance, refund, or other financial or credit feature associated with your account, to the extent permitted by law.

11) Payments, Future Payment Features, and Bookings

11.1 No payment intermediary. Unless explicitly stated by Khalas.ae in writing for a specific feature, Khalas.ae is not a payment intermediary, escrow agent, trustee, fiduciary, or holder of client money. The purchase of Wasl by you constitutes a direct purchase of Platform access functionality from Khalas.ae and does not make Khalas.ae a payment intermediary, escrow agent, or holder of client money in respect of any transaction between you and any Customer.

11.2 Payments are between users. Any payments, invoices, refunds, chargebacks, disputes, or non-payment issues are strictly between you and the Customer.

11.3 Future payment features. Any future payment functionality may be provided by third-party payment service providers. Such features do not change Khalas.ae’ non-party status under Section 3, and do not create any duty for Khalas.ae to ensure payment or performance. Khalas.ae does not guarantee the timing, completion, or success of any payment, even where payment features are offered through third-party providers.

11.4 No collection obligation. Khalas.ae has no obligation to invoice Customers on your behalf, collect amounts due to you, pursue late or non-payment, or participate in chargeback/refund discussions, and any such matters remain strictly between you and the Customer.

11.5 Bookings and Scheduled Services

11.5.1 Acceptance is a commitment. If Khalas.ae introduces any feature allowing Customers to request, schedule, or book services for a specified date/time (“Booking”), then your acceptance of a Booking constitutes a commitment to attend and perform the booked service at the agreed time and location, subject to lawful excuse.

11.5.2 Provider cancellation and late cancellation. You must promptly notify the Customer (and, where the feature permits, update the Booking status on the Platform) if you cannot attend. Khalas.ae may set and communicate minimum notice periods for cancellations (including “late cancellation” thresholds) from time to time. Repeated late cancellations or no-shows may result in enforcement action under Section 13, including reduced visibility, restricted features, suspension, or termination.

11.5.3 No liability for Booking outcomes. Khalas.ae is not responsible for any Booking cancellation, rescheduling, non-attendance, or any resulting losses or disputes between you and the Customer.

12) Communications and WhatsApp

12.1 You agree that we may send you operational communications (account notices, security alerts, service updates).

12.2 Marketing communications will be sent only where you have provided valid consent or where otherwise permitted by applicable law, and you may opt out using provided mechanisms.

13) Suspension, Removal, and Termination

13.1 We may suspend or terminate your account, remove content, or restrict access at any time, with or without notice, and without liability to you, if we reasonably believe you breached these Terms, failed to cooperate with Khalas.ae, including by failing to cooperate under Section 17.2B, violated law, posed risk to users, or could expose Khalas.ae to liability.

13.2 You may stop using the Platform at any time. Certain sections (including liability, indemnity, and governing law) survive termination.

13.3 Proportionate restrictions. Without limiting Section 13.1, Khalas.ae may, at any time and in its discretion, apply proportionate risk controls to your account, including: (a) limiting your visibility in search results or listings; (b) reducing distribution of Service Requests to you; (c) restricting your ability to submit Offers, message Customers, or access certain categories/features; (d) placing your account under review; or (e) requiring additional verification steps, where Khalas.ae reasonably considers such controls necessary to protect users, Platform integrity, trust and safety, or legal compliance.

13.4 Repeat conduct and quality signals. Khalas.ae may consider (among other factors) repeated no-shows, late cancellations, Customer complaints, safety incidents, suspected fraud, review manipulation, misleading claims, licensing concerns, or other conduct inconsistent with these Terms when applying measures under Sections 13.1 or 13.3.

14) Disclaimers

14.1 The Platform is provided “as is” and “as available”.

14.2 To the maximum extent permitted by applicable law, Khalas.ae disclaims all warranties and conditions, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

14.3 No customer representations. Khalas.ae gives no representations or warranties whatsoever regarding any Customer, including identity, intent, conduct, creditworthiness, ability/willingness to pay, suitability, or compliance with law.

14.4 We do not warrant that any Service Request is genuine, accurate, complete, lawful, or suitable, or that any Customer will pay, act fairly, or comply with law.

14.5 No reliance on Service Requests. You acknowledge that you act entirely at your own risk in reviewing, responding to, or relying on any Service Request or Customer communication. Khalas.ae shall have no liability for any time, cost, expense, loss, or opportunity cost you incur (including site visits, surveys, quotations, or preparatory work) arising from any Service Request that is withdrawn, inaccurate, misleading, unlawful, duplicative, or not pursued by a Customer.

15) Limitation of Liability

15.1 Indirect damages waiver. To the maximum extent permitted by applicable law, Khalas.ae shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, contracts, opportunity, goodwill, reputation, data, or anticipated savings, arising out of or in connection with the Platform or these Terms, whether in contract, tort, strict liability, statute, or otherwise, even if advised of the possibility of such losses.

15.2 Cap as sole remedy. Subject to Section 15.5, and to the maximum extent permitted by applicable law, the liability cap in Section 15.4 represents the totality of Khalas's liability to you for all claims arising under or in connection with these Terms or the Platform, whether in contract, tort, statute, or otherwise. You agree that this cap constitutes your sole and exclusive financial remedy against Khalas in respect of any such claim.

15.3 Specific exclusions remain. Without limiting Sections 15.1 and 15.2, Khalas.ae shall not be liable for:

(a) the acts, omissions, conduct, communications, or services of any Customer or Service Provider;
(b) any Service Contract, negotiation, performance, non-performance, cancellation, or dispute;
(c) injuries, property damage, theft, loss, delay, quality issues, or outcomes relating to services;
(d) any off-Platform communications or arrangements (including WhatsApp/phone/email);
(e) any third-party services or systems (including hosting providers, app stores, telecom operators, payment service providers, review platforms, or links).

15.4 Aggregate liability cap. Subject to Section 15.5, and to the maximum extent permitted by applicable law, Khalas's total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms (whether in contract, tort, strict liability, statute, or otherwise) shall not exceed AED 300. You acknowledge that: (a) this cap reflects the nature of Khalas as a neutral technology platform that derives no commission and charges only modest per-Offer submission fees, the value of which approximates or is reflected in the cap amount; (b) you accepted this cap as a sophisticated commercial party with full knowledge of the fee structure and the Platform's role; (c) the cap represents a genuine, freely negotiated, and proportionate allocation of commercial risk; and (d) you have had the opportunity to obtain insurance or other commercial protections in respect of risks exceeding this cap. For the avoidance of doubt, the cap in this Section applies in the aggregate across all claims, whether brought simultaneously or sequentially, and regardless of the cause of action or the number of incidents giving rise to the claim.

15.5 Preserved liabilities. Nothing in these Terms purports to exclude, limit, or restrict: (a) liability for fraud (tadlees) or wilful wrongdoing (ghabn); (b) liability for gross fault (al-khata' al-jassim) as defined under UAE law including Article 296 of the Civil Code, to the extent such liability cannot be excluded or limited as a matter of UAE public policy; or (c) any other liability that is non-waivable as a matter of UAE law.

15.6 Allocation of risk. You acknowledge that the limitations, exclusions, and cap in this Section 15 form an essential basis of the bargain between you and Khalas, reflect a fair allocation of risk, and apply even if any limited remedy fails of its essential purpose.

15.7 If any part is invalid. If any portion of this Section 15 is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remainder shall remain in full force and effect.

15.8 Individual claims only. To the maximum extent permitted by applicable law, you agree to bring any claim against Khalas in your individual capacity only, and not as a claimant or class member in any purported class, collective, consolidated, or representative proceeding. You and Khalas each waive any right to participate in any class or collective action in connection with any dispute arising out of or in connection with these Terms or the Platform.

16) Indemnity

16.1 Indemnity. You agree to defend, indemnify, and hold harmless Khalas.ae, its affiliates, shareholders, directors, officers, employees, agents, contractors, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, complaints, liabilities, losses, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:

(a) your services, alleged services, listings, Offers, negotiations, bookings, communications, acts, omissions, or operations;
(b) any breach by you of these Terms, any incorporated policy, or applicable law;
(c) any infringement or alleged infringement of any intellectual property right, privacy right, data protection right, personality right, publicity right, contractual right, or other third-party right by you or your content;
(d) any content, data, photograph, claim, certification, price statement, review, rating, testimonial, quote, or other material submitted, displayed, communicated, or relied upon by or on behalf of you;
(e) any dispute between you and any Customer, user, authority, subcontractor, worker, employee, or third party;
(f) death, personal injury, bodily injury, illness, property damage, theft, loss, delay, defective workmanship, unsafe condition, or damage caused by you, your personnel, your subcontractors, your equipment, your materials, or your services;
(g) any personal data breach, privacy complaint, direct marketing complaint, cybersecurity incident, or unlawful processing of personal data by you or on your behalf;
(h) any misleading advertisement, misleading statement, unfair commercial practice, consumer complaint, warranty complaint, refund dispute, invoice dispute, or other consumer protection issue relating to your services;
(i) any regulatory inquiry, authority investigation, subpoena, municipal issue, immigration or labour matter, tax or VAT issue, licensing issue, permit issue, sanctions issue, AML issue, anti-bribery issue, or other compliance matter relating to you, your personnel, or your services;
(j) any claim alleging that Khalas.ae is a supplier, advertiser, publisher, intermediary, principal, employer, joint actor, sponsor, certifier, recommender, or otherwise responsible party by reason of your conduct, services, communications, or use of the Platform; and
(k) all acts and omissions of your owners, directors, officers, employees, workers, representatives, agents, subcontractors, and any person acting under, through, or on behalf of you.

This indemnity applies whether the claim is brought by a Customer, user, employee, subcontractor, authority, regulator, governmental body, or other third party, and whether arising in contract, tort, statute, administrative process, or otherwise.

16.2 Recovery of remediation, accommodation, and enforcement costs.

(a) Without limiting any indemnity, debt, reimbursement, or other recovery right of Khalas.ae under these Terms or at law, any amount owed by you to Khalas.ae under or in connection with these Terms shall include all reasonable costs, losses, liabilities, charges, disbursements, and expenses incurred by Khalas.ae arising out of or in connection with your acts, omissions, services, content, personnel, or breach, including any customer accommodation, ex gratia credit, refund, chargeback, re-performance arrangement, replacement provider cost, investigation cost, moderation cost, takedown cost, legal expense, expert cost, consultant cost, regulator-response cost, authority-response cost, data-breach response cost, public relations or reputational mitigation cost, and debt-recovery or collection cost.

(b) Khalas.ae may incur such costs in its discretion where it considers them reasonably necessary to protect users, preserve Platform integrity, respond to complaints, protect goodwill, comply with law, or protect its legal or commercial interests, and the incurring of such costs shall not be taken as an admission of liability by Khalas.ae.

17) Compliance, Records, and Cooperation

17.1 You must maintain adequate records required by law for your services (including invoices/receipts where applicable).

17.2 You will cooperate with reasonable requests from Khalas.ae relating to safety, fraud prevention, investigations, or legal compliance (without creating any duty on Khalas.ae to monitor your activity).

17.2A Audit, records, and inspection rights.

(i) Without creating any obligation on Khalas.ae to audit, verify, monitor, or supervise you, Khalas.ae may, at any time and acting reasonably, request copies of records and supporting materials relating to your compliance with these Terms and applicable law, including licences, permits, insurance, invoices, receipts, complaints logs, safety records, employee or contractor authorisations, certifications, approvals, training records, and category-specific compliance documents.
(ii) You must maintain such records in an accurate, complete, and up-to-date manner and provide copies within the timeframe specified by Khalas.ae or, if no timeframe is specified, within a reasonable time.
(iii) Where Khalas.ae considers it reasonably necessary for trust and safety, fraud prevention, legal compliance, investigation, or enforcement purposes, Khalas.ae may require re-verification, supplementary documentation, or written explanations regarding your operations, personnel, services, or customer interactions.
(iv) Any review, request, or inspection right exercised by Khalas.ae is solely for its own risk management, trust and safety, enforcement, or compliance purposes and does not constitute approval, certification, endorsement, or assumption of responsibility by Khalas.ae.

17.2B Complaints, incidents, notices, and cooperation.

(i) You must respond fully, accurately, and in good faith within the timeframe specified by Khalas.ae to any complaint, dispute notice, takedown request, fraud inquiry, safety incident, legal notice, authority-related inquiry, verification request, or information request made by Khalas.ae in connection with your account, services, personnel, content, or customer interactions.
(ii) If Khalas.ae does not specify a timeframe, you must respond within a reasonable time and, in any event, promptly having regard to the nature of the issue. Where the issue relates to safety, fraud, data misuse, unlawful conduct, or regulatory risk, you must respond immediately.
(iii) Failure to respond, incomplete response, evasive response, refusal to cooperate, or failure to provide requested supporting materials shall constitute a material breach of these Terms and may result in immediate restriction, delisting, suspension, or termination under Section 13.

17.3 Platform records. You acknowledge that the Platform may generate and store records and logs relating to your use of the Platform (including account details, verification history, Offers, messages, timestamps, device/IP indicators, and other usage metadata) for operational, trust and safety, fraud prevention, and legal compliance purposes.

17.4 Admissibility and evidentiary agreement. To the maximum extent permitted by applicable UAE law, you agree that the Platform records and logs referred to in Section 17.3 (including electronic records, timestamps, system logs, messages, and metadata) constitute contractually agreed records and may be relied upon and produced as admissible evidence in any dispute, investigation, enforcement action, or legal proceeding arising out of or relating to the Platform, these Terms, or your interactions with Customers, without prejudice to any mandatory rules of evidence under UAE law.

17.4A Electronic acceptance, instructions, and records.

(i) To the maximum extent permitted by applicable law, you acknowledge and agree that your acceptance of these Terms and any future notice, consent, instruction, acknowledgement, election, amendment, or confirmation relating to the Platform may be evidenced by electronic means, including clicks, taps, checkbox acceptance, OTP flows, in-app confirmations, email confirmations, device identifiers, timestamps, IP logs, account access logs, usage events, metadata, and other electronic records generated, stored, or maintained by or for the Platform.
(ii) You agree that such electronic acts and records may be used to evidence contract formation, acceptance, notice, consent, authentication, instructions, amendments, and other legally relevant events relating to your use of the Platform.

17.5 Regulatory and authority disclosures. You acknowledge and agree that Khalas.ae may disclose information, documents, records, or data relating to you, your account, or your Platform activity to competent courts, regulators, law enforcement authorities, tax authorities, or other governmental bodies where required by applicable law, court order, or lawful request, or where reasonably necessary to protect Khalas.ae’s legal interests, without liability to you.

18) Privacy

18.1 Privacy Policy. Your use of the Platform is subject to the Khalas Privacy Policy available at www.khalas.ae/privacy (the 'Privacy Policy'), which is incorporated by reference. In the event of conflict, these Terms prevail.

18.2 Data controller / processor roles. As between Khalas and you: (a) Khalas acts as data controller in respect of the personal data of Customers and users that it collects and processes through the Platform; and (b) to the extent that Khalas provides you with access to Customer personal data (including name, contact details, address, and service request information) for the purpose of enabling you to respond to Service Requests and perform services, you act as a data processor for those purposes only. Once you independently collect personal data from a Customer outside the Platform context — i.e., data not provided to you by or through the Platform — you act as an independent data controller in respect of that data, and your obligations as data processor under Section 18.3 do not apply to such independently collected data. Your obligations under Section 6.7 apply to all Customer data obtained through or in connection with the Platform, regardless of which role applies.

18.3 Data processor obligations. In your capacity as data processor, you agree to:

(a) process Customer personal data solely for the purpose of responding to Service Requests and performing services, and for no other purpose;
(b) implement appropriate technical and organisational measures to protect Customer personal data against unauthorised access, loss, destruction, or disclosure;
(c) not transfer Customer personal data to any third party (including sub-contractors) without Khalas's prior written consent and, where consent is given, only on terms equivalent to those in this Section 18;
(d) not transfer Customer personal data outside the UAE without first ensuring that an adequate level of protection exists, or that a lawful transfer mechanism under the PDPL is in place;
(e) notify Khalas.ae without undue delay, and in any event within 24 hours of becoming aware, of any actual or suspected personal data breach or security incident involving Customer personal data obtained through the Platform (this internal notification requirement is to enable Khalas.ae to assess and, where required, fulfil its own regulatory notification obligations within applicable deadlines); provided that where full details are not available within 24 hours, an initial notification with available information shall suffice, with complete details to follow as soon as practicable. Nothing in this Section limits your independent obligation, if any, to notify competent regulatory authorities directly under applicable law;
(f) delete or return all Customer personal data upon termination of your use of the Platform or upon Khalas's written request, whichever is earlier; and
(g) comply in full with all applicable provisions of Federal Decree-Law No. 45 of 2021 on Personal Data Protection and its implementing regulations.

18.4 Your own data obligations. You remain independently responsible for your own collection, use, and protection of Customer personal data received through the Platform.

18.5 Account Deletion

You may request deletion of your account through the account settings on the Khalas.ae app. Upon receiving a valid deletion request, Khalas.ae will delete your personal identifiers (including name, contact details, device identifiers, and login credentials) within 30 days of the request and will anonymise remaining transactional and platform data so that it can no longer be linked to you as an individual.

Please note that certain data will be retained beyond your deletion request where required by applicable law, including transaction records and financial data for up to 5 years, and chat history and platform communications for up to 24 months. Where there is an active or reasonably anticipated legal dispute involving your account, relevant data may be retained until that dispute is resolved. You will be informed of any such retention at the point of your deletion request. Full details are set out in the Khalas.ae Privacy Policy available at www.khalas.ae/privacy.

19) Changes to These Terms

19.1 Non-material amendments. We may make non-material updates to these Terms (including corrections of typographical errors, clarifications that do not alter obligations or rights, and updates required by applicable law that do not reduce your rights) at any time. Non-material updates will be posted on the Platform and will take effect immediately upon posting.

19.2 Material amendments. We will notify you or publish in our website of any material amendment to these Terms (including any amendment that increases your obligations, reduces your rights, or changes the governing law or jurisdiction provisions) by email or in-app notification at least 30 days before such amendment takes effect. You may, within such 30-day period, terminate your account without any termination penalty solely by reason of your rejection of the material amendment, by providing written notice to [email protected]. If you continue to use the Platform after a material amendment takes effect, you will be deemed to have accepted that amendment.

19.3 For the purposes of this Section, 'material' includes but is not limited to: changes to fee structures, changes to the liability cap, changes to the indemnity scope, and changes to governing law or jurisdiction.

20) Governing Law and Jurisdiction

20.1 These Terms and any dispute arising out of or related to them are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ras al Khaimah.

20.2 The courts of Ras al Khaimah shall have exclusive jurisdiction.

20.3 Injunctive and interim relief.

(a) You acknowledge that any actual or threatened breach of these Terms involving intellectual property, confidentiality, personal data, cybersecurity, scraping, impersonation, review manipulation, unlawful conduct, circumvention, misuse of Customer data, misuse of Khalas.ae branding, or other conduct capable of causing reputational, operational, regulatory, or irreparable harm to Khalas.ae may cause damage that may not be adequately compensable by monetary damages alone.

(b) Accordingly, to the maximum extent permitted by applicable law, Khalas.ae shall be entitled to seek interim, injunctive, precautionary, or other equitable relief, in addition to any other rights or remedies available to it, without prejudice to its right to seek damages, debt recovery, indemnity, or specific performance.

20.4 Khalas's enforcement rights. Notwithstanding Section 20.2, Khalas.ae reserves the right to bring proceedings against you in any court or tribunal having jurisdiction over your person, assets, or business — including for enforcement of any judgment or order of the RAK courts — without such proceedings constituting a waiver of the exclusive jurisdiction clause in Section 20.2.

21) Contact

For questions about these Terms You may contact us from the following email address: [email protected]

For privacy requests, You may contact us from the following email address: [email protected]

22) Entire Agreement

22.1 These Terms (together with any policies expressly incorporated by reference, including the Privacy Policy and any fee terms presented to you at the time of purchase/use) constitute the entire agreement between you and Khalas.ae regarding your use of the Platform as a Service Provider and supersede any prior or contemporaneous discussions, communications, or understandings, whether oral or written, relating to the same subject matter.

22.2 You confirm that you have not relied on any statement, promise, representation, warranty, or assurance that is not expressly set out in these Terms.

22.3 Sections relating to disclaimers, limitation of liability, indemnity, governing law, jurisdiction, and representations, warranties, indemnities, data protection obligations, payment obligations, circumvention provisions, records/evidence provisions, and all provisions intended by their nature to survive termination shall survive termination of these Terms.

23) Severability

23.1 If any provision of these Terms is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if modification is not possible, severed), and the remaining provisions shall remain in full force and effect.

24) Assignment

24.1 You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Khalas.ae’s prior written consent.

24.2 Khalas.ae may assign or transfer its rights and obligations under these Terms (in whole or in part) to an affiliate, successor, or acquirer, including in connection with a restructuring, sale of assets, merger, or similar transaction, without notice and without requiring your consent.

25) No Waiver

25.1 No failure or delay by Khalas.ae to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by Khalas.ae to be effective.

26) Force Majeure

26.1 Definition. A 'Force Majeure Event' means any event or circumstance beyond a party's reasonable control that prevents or delays that party's performance of its obligations, including: acts of God; flood, storm, earthquake, epidemic, or pandemic; war, invasion, act of foreign enemy, or terrorism; acts or regulations of any governmental or regulatory authority; fire or explosion; failure of third-party telecommunications, internet infrastructure, or hosting services not caused by the affected party's act or omission.

26.2 Effect. Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is directly caused by a Force Majeure Event, provided that (a) for the Service Provider: You notify Khalas.ae in writing as soon as reasonably practicable and in any event within 3 Business Days of the Force Majeure Event occurring (or, where the Force Majeure Event makes immediate notification impossible, as soon as practicable thereafter) and (b) the Force Majeure Event is not attributable to the affected party's breach or negligence.

26.3 Duration. If a Force Majeure Event affecting Khalas.ae continues for more than 60 days, either party may terminate these Terms by written notice without liability, save that all amounts due and payable prior to the Force Majeure Event shall remain due.

27) Notices

27.1 Khalas.ae may provide notices to you via the Platform, in-app notification, email, SMS, WhatsApp, or other contact details you provide. Notices are deemed received when sent (or, if posted on the Platform, when posted). Notices sent by Khalas.ae are deemed received: (a) if sent by email — at the time of transmission, provided that notices transmitted after 6:00 PM UAE time on a Business Day, or at any time on a non-Business Day, shall be deemed received at 9:00 AM UAE time on the next Business Day; (b) if posted on the Platform — when posted, provided that for the purposes of the 30-day period in Section 19.2, the period shall commence from the later of the Platform posting date and the email notification date.

27.2 Legal notices to Khalas.ae must be sent to [email protected] (or such other address as Khalas.ae may notify).

28) Relationship of the Parties

28.1 Nothing in these Terms creates any partnership, joint venture, employment, agency, fiduciary, or similar relationship between you and Khalas. You act solely as an independent service provider. This Section 28.1 is without limitation to Section 3 (Platform Role – Neutral Technology Platform; No Agency; Not a Contract Party).

29) Language

29.1 These Terms are drafted in English. If Khalas.ae makes translations available, the English version prevails in the event of conflict or inconsistency. Nothing in this Section limits your obligations under Section 6.16 regarding Arabic-language materials where required by applicable law.